AssureCare LLC

Analyst

• Provides support via phone, e-mail and chat to employees of AssureCare clients
• Proficient with, and provides support for, MedCompass (CCM)
• Handles 40-50 issues per day efficiently and appropriately
• Maintains regular and punctual attendance
• Maintains One Note, adding additional information/troubleshooting steps
• Effectively manages all created tickets in various ticket states
• Follows proper follow-up procedures for created tickets
• Proficient with Ring Central, including its Meeting functions
• Conducts self in a manner that is consistent with client service expectations
• Perform other duties as assigned

Service Desk Analyst