Service Desk Analyst

AssureCare LLC

Service Desk Analyst providing first level support for healthcare clients via phone, email, and chat. Handling incident tickets and ensuring efficient resolution of issues in a fast-paced environment.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Tech Stack

Tools & technologies

AndroidiOSMacOS

About the role

Key responsibilities & impact

Provides support via phone, e-mail and chat to employees of AssureCare clients
Proficient with, and provides support for, MedCompass (CCM)
Handles 40-50 issues per day efficiently and appropriately
Maintains regular and punctual attendance
Maintains One Note, adding additional information/troubleshooting steps
Effectively manages all created tickets in various ticket states
Follows proper follow-up procedures for created tickets
Proficient with Ring Central, including its Meeting functions
Conducts self in a manner that is consistent with client service expectations
Perform other duties as assigned

Requirements

What you’ll need

Preferred prior NOC, service desk, or helpdesk support experience
Preferred 2 year degree, or technical training (technical school or military)
CompTIA certifications
Help Desk Institute (HDI) certifications
Information Technology Infrastructure Library (ITIL) Foundations v3 or v4
Self-starter with excellent organizational, administrative and interpersonal skills
Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
Excellent oral, written, technical, and business communication skills
Ability to multitask and work in a fast-paced environment
Knowledge of various PC hardware and software applications, including:
Operating Systems: Windows 10, MacOS
User creations/terminations (tasks/requests)
SaaS support – application support (as needed by customer)
Service Now or other ticketing systems
Word, Excel, PowerPoint, Office365, Outlook, etc.
Internet Service Provider (ISP), Cable Modem, and Internet Support
Mobile Device Support – Android or iOS
Experience navigating a knowledgebase
Must maintain a professional image, attitude, and demeanor
Strong customer service orientation
Must demonstrate ability to work with others and promote a harmonious working relationship in the Call Center, with other Departments, field personnel, and clients
Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery
Assist in the creation and maintenance of support documentation including, work instructions/processes/procedures
Be ethical, fair, and of high integrity
Excellent punctuality and attendance
Able to lift devices weighing over 50 lbs

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AssureCare LLC Website LinkedIn All Job Openings 51 - 200 employees AssureCare is a privately held healthcare technology company that provides innovative care management solutions to commercial and health and human service providers. AssureCare’s flagship software platform, MedCompass, is used by healthcare providers throughout the United States to deliver end-to-end care management for millions of patients daily. MedCompass transforms healthcare management by automating processes and streamlining workflows, thus allowing care professionals to make better decisions that dramatically improve the quality of care and lower costs. AssureCare is considered an industry leader in developing, modular, seamless solutions designed to improve patient outcomes and reduce avoidable costs associated with population health management. AssureCare is a Vora Group company with headquarters in Cincinnati, OH. For more information, please visit https://www.assurecare.com/ Service Desk Analyst 🔥 4 minutes ago 🇺🇸 United States – Remote 💵 $18 - $20 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides support via phone, e-mail and chat to employees of AssureCare clients
Proficient with, and provides support for, MedCompass (CCM)
Handles 40-50 issues per day efficiently and appropriately
Maintains regular and punctual attendance
Maintains One Note, adding additional information/troubleshooting steps
Effectively manages all created tickets in various ticket states
Follows proper follow-up procedures for created tickets
Proficient with Ring Central, including its Meeting functions
Conducts self in a manner that is consistent with client service expectations
Perform other duties as assigned 🎯 Requirements
Preferred prior NOC, service desk, or helpdesk support experience
Preferred 2 year degree, or technical training (technical school or military)
CompTIA certifications
Help Desk Institute (HDI) certifications
Information Technology Infrastructure Library (ITIL) Foundations v3 or v4
Self-starter with excellent organizational, administrative and interpersonal skills
Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
Excellent oral, written, technical, and business communication skills
Ability to multitask and work in a fast-paced environment
Knowledge of various PC hardware and software applications, including:
Operating Systems: Windows 10, MacOS
User creations/terminations (tasks/requests)
SaaS support – application support (as needed by customer)
Service Now or other ticketing systems
Word, Excel, PowerPoint, Office365, Outlook, etc.
Internet Service Provider (ISP), Cable Modem, and Internet Support
Mobile Device Support – Android or iOS
Experience navigating a knowledgebase
Must maintain a professional image, attitude, and demeanor
Strong customer service orientation
Must demonstrate ability to work with others and promote a harmonious working relationship in the Call Center, with other Departments, field personnel, and clients
Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery
Assist in the creation and maintenance of support documentation including, work instructions/processes/procedures
Be ethical, fair, and of high integrity
Excellent punctuality and attendance
Able to lift devices weighing over 50 lbs Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Cyber Defense Analyst 🔥 5 hours ago Leidos 10,000+ employees 🔒 Cybersecurity 🔬 Science Website LinkedIn All Job Openings Cyber Defense Analyst at Leidos performing threat analysis and network defense. Engaging in incident response and collaborating on emerging cybersecurity challenges. 🇺🇸 United States – Remote 💵 $87.1k - $157.4k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🦅 H1B Visa Sponsor Home Health Epic Module – Build Analyst 🔥 6 hours ago Vytwo Technologies Inc 201 - 500 🤝 B2B 🏢 Enterprise 🎯 Recruiter Website LinkedIn All Job Openings Certified Dorothy Build Analyst for Home Health Epic module at Vytwo Technologies. Implementing optimization and enhancement tickets for home health operations in a remote setup. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Commercial ABL Analyst 🔥 6 hours ago LCG Advisors 51 - 200 Website LinkedIn All Job Openings Analyst conducting due diligence services for clients including major banks and lenders, focusing on audit engagements and portfolio reviews. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Commercial ABL Analyst 🔥 6 hours ago LCG Advisors 51 - 200 Website LinkedIn All Job Openings Analyst at LCG Advisors conducting due diligence and audits for finance clients, working with banks and non-bank lenders. Requires ability to handle complex financial evaluations with attention to detail. 🇺🇸 United States – Remote 💵 $65k - $75k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst Senior Mechanical Analyst – Energy 🔥 7 hours ago AtkinsRéalis 10,000+ employees Website LinkedIn All Job Openings Senior Mechanical Analyst designing and validating structural models for nuclear energy projects. Focusing on CFD simulations and mentoring engineers in a remote capacity from Oak Ridge, TN. 🇺🇸 United States – Remote 💵 $113k - $188k / year ⏰ Full Time 🟠 Senior 🧐 Analyst View More Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MedCompassWindows 10MacOSSaaS supportService NowPC hardwarePC softwareMobile Device Supportticket managementtroubleshooting

Soft Skills

organizational skillsadministrative skillsinterpersonal skillscommunication skillsmultitaskingcustomer service orientationattention to detailprofessionalismteamworkself-starter

Certifications

CompTIA certificationsHelp Desk Institute (HDI) certificationsITIL Foundations v3ITIL Foundations v4