Assurant

Call Center Representative

• Plans, organizes, leads, controls and coordinates the day-to-day activities of associates involved in hazard outsourcing
• Participates in the development of short/long term goals and plans for work group
• Ensures that controls exist to monitor existing performance for all department assignments
• Communicates appropriately departmental performance
• Insures appropriate/available tools, supplies and facilities exist for all associates
• Provides coaching and direction to all associates within department
• Investigates and appropriately resolves all complaints associated with performance
• Promotes team development and cohesive participation to achieve department objectives
• Maintains individual and group reports/data that explain departmental performance

Contact Center Manager

Insurance

• Handle inbound calls for multiple products with no prospecting or cold calling
• Outbound calls to follow up on existing quotes
• Establish a good liaison with our client's customers while selling Renters Insurance, Classic Car insurance and other insurance products.
• Adopt and develop strategies while meeting departmental monthly sales goals
• Track and monitor personal results to meet monthly sales and key performance goals
• Follow underwriting requirements and corporate policies while negotiating sales
• Navigate a computerized data entry system, internet, and/or other relevant applications for tracking, information gathering, troubleshooting and transaction processing
• Complete mandatory licensure continuing education and other training sessions as appropriate
• Remain positioned and well informed of changes implemented that affect your work

Bilingual Associate Insurance Sales Agent

Actuary

• Owns the process of responding to all internal, external or ad hoc requests for business unit/product line supported with direct guidance from manager.
• Appropriately analyzes, adds updates, and summarizes existing memorandum templates.
• Locates and reconciles data from various source systems; ensures accuracy and recognizes adjustments needed for possible data anomalies.
• Gathers information from different internal departments and complete reports and analysis as directed; understands and develops process flows; incorporate feedback provided for reporting and communications.
• Assists with collecting data and responding to inquiries from state insurance departments, auditors, and internal (finance, accounting, regulatory, IT, etc.) areas regarding business processes, gaps, strategy & improvements.
• Identifies system and data inefficiencies; provide recommendations to resolve.
• Implements solutions to translate financial projections into business metrics; aware of area productivity, processes, & business profitability.

Contact Center Manager

Bilingual Associate Insurance Sales Agent

Actuarial Analyst – Associate