Assurant

Client Solutions – Delivery Associate Manager

Assurant

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $74,600 - $124,700 per year

About the role

  • Support the execution of client programs/solutions aligned to client-specific account management plans and company goals.
  • Builds effective and efficient client program launch plans to include enhancements, and corrective actions/break-fix needs within assigned client account with oversight from management.
  • Understand the importance of cross-functional collaboration in designing and implementing client implementation plans and for execution to ensure seamless delivery.
  • Understand implementation plans, client processes, and internal Assurant processes to recommend potential redesigns to maximize alignment and efficiency.
  • Understand what drives profitability for assigned clients as well as key levers within the client contract(s).
  • Partner with Client Services Management teams to support client initiatives, ensure satisfaction, NPS scores, and retention.

Requirements

  • Bachelor’s degree in business management or similar.
  • 2+ years Project Management experience.
  • Problem solving ability, adapt to shifting priorities & align activities/priorities to meet organizational goals.
  • Professional business judgment and strong collaborative style.
  • Good interpersonal skills, especially working with cross-functional teams— and the ability to present a professional image.
  • Good organizational skills and the ability to multi-task.
  • Self-motivation to work independently and ability to prioritize, organize and lead as part of a project team to complete multiple tasks.
  • Ability to manage multiple priorities simultaneously in a fast‑paced environment with shifting deadlines.
  • Experience in communicating with management and teams at all levels.
  • Ability to respond effectively to clients, employees and management and handle sensitive and/or confidential communications.
  • Requires a high level of skill in both oral and written communication and the ability to effectively present ideas and information.
  • Demonstrated ability to handle challenging situations and interactions with resilience and composure.
  • Attention to detail, follow-up skills, strong collaboration style and business judgment.
  • Fluency in Microsoft Office, including Teams, Word, Excel, PowerPoint and Project.
Benefits
  • Health insurance
  • 401(k) retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Bonuses
  • Equipment allowances
  • Wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Project ManagementProblem SolvingOrganizational SkillsAttention to DetailCommunication Skills
Soft Skills
Interpersonal SkillsCollaborationSelf-MotivationAdaptabilityResilience