Motor Insurance Claims Officer
Assurant
full-time
Posted on:
Location Type: Hybrid
Location: Auckland • New Zealand
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Job Level
About the role
- Reporting to the Motor Claims Manager, this role is responsible for management of the portfolio of insurance claims
- Managing all claims and negotiations across the Motor portfolio
- Answer customer enquiries around coverage, lodging a claim, and information required to support a claim
- Report and escalate risk and compliance related concerns, issues and failures
- Deliver general technical assistance and advice in regards applications to insurance law
- Develop and implement strategies to reduce/mitigate claims costs
Requirements
- At least one year claims experience in the insurance industry
- Sound knowledge of claims processes, experience with motor or motorcycle insurance products is highly desired
- Excellent verbal and written communication skills
- High level interpersonal and analytical skills
- Ability to plan and prioritise tasks to meet timeframes
- Proven customer service skills
- Confident negotiator
Benefits
- Development programs and study grants and support for higher education
- Cultural day off to celebrate what’s important to you
- International and local mentoring programs
- Diversity panels and employee resource groups
- Hybrid work model – 3 days in office, 2 days from home
- 2 mental health recharge days per year
- Annual health & wellbeing allowance to contribute to your overall wellbeing
- Volunteering opportunities to give back to a cause that is important to you
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementnegotiationinsurance lawclaims processesmotor insurancemotorcycle insurance
Soft Skills
verbal communicationwritten communicationinterpersonal skillsanalytical skillscustomer serviceplanningprioritizationnegotiation