Manager, In-Home Service Network Performance
Assurant
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $74,600 - $124,700 per year
About the role
- Develop and maintain service provider compliance, communication, procedures, and process documentation
- Analyze QOS performance across the network to identify opportunities for corrective action
- Monitor network volume and demand to justify/optimize the provider portfolio
- Lead and support continuous improvement initiatives using Six Sigma and project management methodologies
- Serve as primary network contact to resolve Executive and Customer escalations, status updates, and inquiries
Requirements
- Bachelor’s degree in business, supply chain, operations, or related field
- Minimum 3 years’ experience in partner/vendor management, service delivery, or operations
- Prior Team Management experience
- Strong analytical and problem-solving skills
- Proven ability to collaborate across cross-functional teams
- Proficiency in Microsoft Office Suite and data analysis tools
Benefits
- Health Insurance
- 401(k) Matching
- Paid Time Off
- Flexible Work Arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproject managementSix Sigmaservice provider complianceprocess documentationQOS performance analysisnetwork volume monitoringvendor managementoperations management
Soft Skills
analytical skillsproblem-solving skillscollaborationteam managementcommunication