Assurant

Director, Catastrophe Claims

Assurant

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $122,400 - $204,400 per year

Job Level

Lead

About the role

  • Shape and execute strategy across a complex, multi-site CAT operation while managing performance, compliance, customer experience, and operational discipline.
  • Drive performance across cycle time, quality, customer experience, capacity planning, and expense control.
  • Lead large, geographically dispersed CAT teams through surge events—balancing agility, scale, and consistency.
  • Coach, develop, and elevate leaders at all levels; build a high-performance culture centered on accountability and empathy.
  • Ensure policyholders receive transparent, empathetic, timely support during their most difficult moments.
  • Oversee regulatory adherence, complex claim decisions, and escalation protocols.
  • Advance processes, systems, and claims operating models that enhance scale and performance.
  • Collaborate with Product, Finance, Legal, Catastrophe, Technology, and client-facing teams to align execution with enterprise strategy.

Requirements

  • 5+ years of P&C claims experience with proven leadership of multi-team or large-scale claims operations.
  • Deep catastrophe leadership experience, including high-severity, high-volume event management and surge staffing models.
  • Strong operational ownership across quality, performance, customer experience, expense control, and loss-cost management.
  • Expertise in regulatory compliance, coverage evaluation, claims investigation standards, and vendor/IA oversight.
  • Exceptional communication, executive presence, data-driven decision-making, and influence across matrixed organizations.
  • High emotional intelligence, resilience, and command presence with strong decision-making in urgent or ambiguous situations.
Benefits
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&C claims experiencecatastrophe leadershipevent managementsurge staffing modelsregulatory compliancecoverage evaluationclaims investigation standardsvendor oversightloss-cost managementperformance management
Soft Skills
leadershipcommunicationemotional intelligenceresiliencedecision-makinginfluenceaccountabilityempathycollaborationexecutive presence