Analyze end-to-end operational data to identify performance trends, inefficiencies, risks, and improvement opportunities
Conduct structured research and process reviews
Support transformation initiatives
Develop and refine new or existing processes
Create and maintain operational reports, dashboards, and documentation
Ensure cross-departmental consistency and scalability
Design and execute data collection strategies
Prepare, clean, and transform large datasets
Organize and facilitate collaborative discussions
Proactively identify opportunities in processes
Assessment of operational failure to determine preventative measures
Provide front-line support for internal operational applications

Requirements

5+ years of professional experience in process improvement, analytics, and/or reporting
Experience in analyzing data and making strong recommendations based on findings for process improvements
Strong analytical and problem-solving skills
Strong project management skills
Experience with prioritizing tasks with shifting deadlines
Salesforce Administration training and/or experience
Six Sigma methodology training
Experience in Tableau, SharePoint, Excel, SSMS, SQL, Power Automate, PowerPoint, Visio, and Power BI
Experience in the fields of insurance and mortgage servicing highly preferred
Bachelor's degree

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process improvementanalyticsreportingdata analysisdata collection strategiesdata transformationproject managementSQLSix Sigma methodologyTableau

Soft Skills

analytical skillsproblem-solving skillsorganizational skillscollaborative discussionsprioritizationcommunication skills

Certifications

Six Sigma certification