Assurant

Director, Network Capacity

Assurant

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $103,800 - $173,300 per year

Job Level

Lead

About the role

  • Direct team of 7 individuals responsible for Service Delivery Network capacity, optimization, and performance.
  • Develop Dispatch Decisioning Rules and Processes across Service Platforms
  • Partners with Systems, Operations and Account Teams to determine optimal support models.
  • Respond to RFP/RFQ, on-board new programs/clients and perform other duties as assigned and contribute to the success of Assurant Solutions.

Requirements

  • A minimum of 10 years’ senior operations, supply chain and service delivery management experience
  • 7+ years of experience leading national customer facing sales, service, and operations solutions
  • Substantial knowledge and experience with logistics, supply chain including retail sales, service operations, RFP/RFQs, evaluation of bids, supplier evaluation, negotiation, selection and contracts
  • Demonstrated success in a service operations leadership role in with both wireless and in-home industry experience
  • Demonstrated ability to manage the P&L of a multi-million-dollar business
  • Proven ability to build and manage team of inspired individuals
  • Advanced problem-solving skills
  • Proven ability to manage within a rapidly changing, high intensity business environment
  • Proven effective communications skills leveraged internally and with external clients
  • Proven ability to develop and communicate complex concepts
  • Excellent analytical skills
  • Demonstrated project development and completion skills
  • Demonstrated strategic planning and financial projection skills
  • Ability to work independently and in a team environment
  • Bachelor’s degree in business, Finance, Logistics and/or equivalent experience
  • MBA Preferred
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service delivery managementsupply chain managementlogisticsRFPRFQcontract negotiationP&L managementstrategic planningfinancial projectionproject development
Soft Skills
leadershipproblem-solvingcommunicationanalytical skillsteam managementindependent workadaptabilitystrategic thinkingclient relationscollaboration
Certifications
Bachelor’s degreeMBA