Customer Care Specialist
Assurant
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $16 - $25 per hour
About the role
- Handle inbound customer calls and/or e-mails with empathy and professionalism
- Resolve issues, answer questions, and provide proactive solutions
- Document interactions and follow up as needed
- Participate in special projects and adapt to evolving priorities
- Deliver a WOW experience on every call—customers should hear your smile!
Requirements
- Minimum Requirements:
- o High school diploma or GED
- o Customer service experience (call center, insurance, or banking preferred)
- o Strong communication, listening, and problem-solving skills
- o Ability to multitask using technology in a fast-paced environment
- o Reliable high-speed internet (25 Mbps down / 6 Mbps up)
- o Quiet, distraction-free home office setup
- Preferred Qualifications:
- o 2+ years of customer service experience
- o Prior remote work experience
Benefits
- Benefits from Day One – Medical, dental, vision, and more
- Paid Time Off – Including holidays
- Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
- Comprehensive Training – Paid virtual training to set you up for success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencecall center experienceinsurance experiencebanking experiencemultitaskingremote work experience
Soft Skills
empathyprofessionalismcommunication skillslistening skillsproblem-solving skillsadaptability
Certifications
high school diplomaGED