Senior Client Support Specialist
Assurant
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $21 - $35 per hour
Job Level
About the role
- Support the team on escalations, audits, and coaching of claim support specialists
- Provide answers to process questions & higher limit repair/replace decisions for the Client Support Team
- Provide escalation support to the Client Support team
- Complete random audits or quality monitors of the Client Support team to identify trends or opportunities for process improvement
- Manage multiple issues/cases at one time, based on workload
- Provide constructive coaching, training, and mentorship to peers and/or new employees
Requirements
- 4 + years in Customer/Client Experience
- 3 + years of experience in Client Support, Consumer Relations, and/or team Lead experience in Connected Living Operations with customer escalation experience
- 3+ years in Business-to-Business or Vendor Customer Service
- 3 + years of experience in composing responses to external contacts
- Associate degree in Business or equivalent
- 3+ years in Vendor Management
- Strong understanding of client contracts, operations, company products & services
Benefits
- Health insurance
- Retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer escalationprocess improvementquality monitoringvendor managementclient contractsbusiness-to-business serviceconsumer relationsclient support
Soft Skills
coachingmentorshiptrainingcommunicationproblem-solvingorganizational skills
Certifications
Associate degree in Business