Provide frontline support services including but not limited to general customer service, equipment setup and breakdown for all events held.
Communicate and enforce event policies and operating procedures to effectively express expectations to customers using the facility.
Provide a welcoming environment and ensure that all client’s event expectations are met in a positive manner.
Respond to a variety of client and attendee inquiries, maintaining a high level of customer service.
Refresh reservation spaces between events including vacuuming, wiping down furniture and emptying trash.
Provide event support during events in ASI facilities including check-in, line management, signage, etc.
Ensure the equipment inventory storage areas are clean, well-maintained, and organized.
Assist with audio/visual setup and breakdown, including projectors, webcams, and power cables.
Enforce rules and safety regulations regarding events using ASI facilities.

Requirements

American Red Cross First Aid, CPR/AED for the Professional Rescuer and Administering Emergency Oxygen certification.
Experience working in event support, recreation, or similar environment preferred.
Ability to react calmly and effectively in stressful situations.
Ability to follow routine verbal and written instructions.
Ability to effectively communicate clearly and concisely, both verbally and in writing.
Ability to maintain professional work conduct.
Ability to make independent decisions and make recommendations.
Ability to adhere to work rules, follow directions, use time effectively and work productively without close supervision.
Demonstrated ability to work with a diverse student population and campus community.
Ability to operate a computer workstation using word processing, spreadsheet and other computer applications in use.
Ability to successfully pass a background screening as an offer of employment is contingent on background clearance.

Benefits

Work Schedule: Up to 20 hours per week; work hours include early mornings, late nights, and weekends; shifts based on operational need of the organization.
Essential service and willingness to work dynamic weekly shifts including weekends, holidays, opening and closing shifts required.
Mandatory department-wide and position-specific training attendance required.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

event supportaudio/visual setupequipment setupequipment breakdowncustomer serviceline managementsignage managementinventory managementcleaning proceduresvacuuming

Soft Skills

communicationstress managementdecision makingprofessional conductindependencetime managementfollowing instructionsadaptabilitycustomer relationsteamwork

Certifications

American Red Cross First AidCPR/AED for the Professional RescuerAdministering Emergency Oxygen