Associated Ambulance

People Operations

• Lead the development and execution of People & Culture strategies, metrics, programs, and policies that support organizational objectives, employee engagement, and workforce sustainability.
• Provide strategic leadership and oversite of: Workforce planning, employee and labour relations, organizational development, risk management, and legislative compliance.
• Payroll and benefit administration to maintain compliance with applicable legislation, collective agreements, organizational policies, and internal controls, while supporting the accurate and efficient delivery of payroll services.
• Disability management programs, including short-term disability, long-term disability, workplace accommodations, return-to-work planning, and WCB claims management.
• The Health and Safety program, ensuring compliance with legislation and promoting a culture of safety throughout the organization.
• Quality and staff development and evaluation of clinical education, and core mandatory learning across the organization with an emphasis on the delivery of safe, quality patient care by focusing on advancement of practitioners skills.
• Accreditation Canada, ensuring organizational maintenance and compliance for each evaluation cycle.
• Oversee the administration and negotiation of collective agreements and provide guidance on labour relations matters, grievances, investigations, and dispute resolution.
• Foster a positive workplace culture by leading initiatives focused on employee engagement, diversity, equity and inclusion, psychological safety, continuous learning, wellness, and organizational change management.
• Monitor the organizations performance appraisal process, including performance goals, key metrics, and accountabilities, and participate in the corporate talent management process aligned with our organizational business plan.
• Collaborate with Departments and respective Managers to create and faciliate the onboarding plans and orientation of new employees across the organization.
• Oversee the preparation of materials for and actively participate in meeting with the Senior Leadership Team (SLT), Executive Leadership Team (ELT) and the Board of Directors.
• Establish and monitor key performance indicators, workforce metrics, and reporting systems to support informed decision-making, continuous improvement, and organizational effectiveness.
• Build strong partnerships with leaders across the organization to identify workforce needs, develop practical solutions, and ensure consistent delivery of People & Culture services.
• Lead, mentor, and develop the People & Culture team, fostering accountability, collaboration, innovation, and service excellence.

Director, People and Culture