AssistRx

Manager, Strategic Account Manager – Pharma Client

AssistRx

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

SeniorLead

About the role

  • **Client Strategy & Relationship Leadership**
  • - Serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts, ensuring alignment between client objectives and AssistRx solutions.
  • - Build and maintain executive-level relationships with pharmaceutical brand teams, HUB leadership, and specialty pharmacy partners.
  • - Proactively identify growth opportunities, solution expansion, and risk mitigation strategies across the client portfolio.
  • - Lead client business reviews, performance discussions, and strategic planning sessions using data-driven insights.
  • **Operational & Financial Performance**
  • - Own and manage key account KPIs, including:
  • - Revenue retention and expansion forecasting
  • - Account profitability and resource optimization
  • - Accounts receivable performance and issue resolution
  • - Analyze operational and financial data to identify trends, risks, and opportunities for improvement.
  • - Partner cross-functionally with Operations, Product, Technology, Finance, and Compliance teams to resolve complex client issues and escalations.
  • **Team Leadership & Development**
  • - Directly manage and develop a team of **5–6 Strategic Account Managers**.
  • - Set clear performance expectations, coach team members, and drive accountability to KPIs and service standards.
  • - Lead hiring, onboarding, training, performance evaluations, and career development for direct reports.
  • - Foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement.
  • **Innovation & Continuous Improvement**
  • - Champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency.
  • - Translate client feedback and market insights into actionable recommendations for internal teams.
  • - Thrive in a fast-paced, high-growth environment while balancing multiple priorities and stakeholders.

Requirements

  • **Required Qualifications**
  • - Bachelor’s degree from an accredited four-year institution or equivalent professional experience.
  • - **7+ years of experience** in strategic account management, client strategy, or consultative sales roles.
  • - Demonstrated experience working with **pharmaceutical manufacturers, HUB services, and/or specialty pharmacy operations**.
  • - Proven ability to manage complex client relationships and deliver measurable business outcomes.
  • - Strong analytical and problem-solving skills with the ability to interpret data and drive strategic decisions.
  • - High level of technical proficiency, including advanced use of Microsoft Office tools (Excel, PowerPoint, Project, Visio).
  • **Preferred Qualifications**
  • - **3+ years of people management or supervisory experience**.
  • - Experience supporting enterprise-level pharmaceutical clients in a technology-enabled services environment.
  • **Key Competencies for Success**
  • - Strategic thinking with strong business and financial acumen
  • - Executive-level communication and presentation skills
  • - Ability to influence without authority across cross-functional teams
  • - Comfort navigating ambiguity and complex stakeholder environments
  • - Passion for client success, operational excellence, and team development
Benefits
  • - Supportive, progressive, fast-paced environment
  • - Competitive pay structure
  • - Matching 401(k) with immediate vesting
  • - Medical, dental, vision, life, & short-term disability insurance
  • - Opportunity to impact patient outcomes through data-driven healthcare technology.
  • - Collaborative and mission-driven culture that values innovation and continuous learning.
  • - Access to cutting-edge cloud technologies and modern data engineering tools.
  • - Competitive compensation, comprehensive benefits, and career growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account managementclient strategyconsultative salesanalytical skillsproblem-solving skillsdata interpretationMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft Visio
Soft Skills
strategic thinkingbusiness acumenfinancial acumenexecutive-level communicationpresentation skillsinfluence without authoritynavigating ambiguityclient successoperational excellenceteam development
Certifications
Bachelor’s degree