Salesforce Reporting Analyst – Pharma
AssistRx
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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About the role
- Partner with internal teams and external pharmaceutical clients to gather and document reporting requirements.
- Translate business needs into **clear user stories, technical requirements, and acceptance criteria**.
- Create and manage **JIRA tickets for development teams** to build reports and dashboards.
- Work with stakeholders to define reporting needs using **Salesforce data and operational program data**.
- Maintain familiarity with Salesforce objects, fields, and relationships to ensure accurate reporting requirements.
- Collaborate with developers to clarify requirements and answer data-related questions during report development.
- Validate report outputs to ensure **accuracy, consistency, and alignment with stakeholder expectations**.
- Investigate discrepancies when stakeholders report incorrect or unexpected numbers.
- Support **User Acceptance Testing (UAT)** and confirm reports meet requirements prior to release.
- Serve as a liaison between **operations, client services, product teams, and development teams**.
- Facilitate meetings to clarify reporting requirements and communicate priorities.
- Provide documentation, walkthroughs, and training for newly developed reports.
- Manage multiple reporting requests in an **Agile development environment**.
- Ensure documentation and requirements remain organized and accessible.
- Support ongoing improvements to reporting processes and documentation standards.
Requirements
- Bachelor’s degree in **Business, Analytics, Information Systems, Healthcare Administration, or related field**, or equivalent experience.
- 3+ years of experience in a **Business Analyst, Reporting Analyst, or Data Analyst role**.
- Experience writing **requirements, user stories, and JIRA tickets for development teams**.
- Strong analytical and problem-solving skills.
- Ability to translate business needs into structured reporting requirements.
- Strong communication and stakeholder management skills.
- Experience working with **Salesforce reporting or Salesforce data models**.
- Experience in **patient access programs, specialty pharmacy, pharmaceutical hubs, or drug manufacturer support services**.
- Familiarity with **healthcare data, patient journey workflows, or therapy initiation programs**.
- Experience working in **Agile environments with JIRA**.
- Exposure to **SQL, Tableau, Power BI, or similar reporting tools**.
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user storiestechnical requirementsacceptance criteriareporting requirementsSalesforce dataAgile developmentSQLTableauPower BI
Soft Skills
analytical skillsproblem-solving skillscommunication skillsstakeholder managementcollaborationdocumentationtraining