Strategic Account Manager, Pharma
AssistRx
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Serve as the primary relationship owner for assigned pharmaceutical brands, building trust with Associate Directors, Directors, and commercial leaders.
- Develop a deep understanding of each brand’s strategic goals, access challenges, patient journey, and program KPIs.
- Lead regular business reviews, service quality calls, and performance discussions to ensure alignment and value delivery.
- Act as a strategic advisor to clients by presenting recommendations, operational improvements, workflow optimizations, and innovative solutions.
- Monitor overall program health and performance—including patient access metrics, case management trends, and operational KPIs.
- Partner closely with HUB Operations, Specialty Pharmacy Operations, Product, and Implementation to escalate and resolve issues.
- Oversee the coordination and successful delivery of all contracted services, ensuring high-quality, compliant execution.
- Track milestones, maintain project plans, and ensure all parties remain aligned on scope, timelines, and expectations.
- Identify opportunities to expand service offerings or introduce new AssistRx capabilities that enhance brand performance.
- Partner with Sales, Product, and Leadership to deliver compelling recommendations and business cases.
- Research challenges and propose high-level solutions that improve speed-to-therapy, adherence, and product adoption.
- Serve as the central point of communication for all client updates, escalations, and deliverables.
- Present insights, data, and product enhancements in a clear and compelling manner to multiple stakeholder levels.
- Ensure all internal teams are fully informed of client priorities, program changes, and action items.
- Support quarterly business reviews (QBRs), annual POA meetings, launch planning, and travel to client sites as needed.
Requirements
- Bachelor’s degree in business, life sciences, healthcare, or equivalent experience.
- 3+ years of account management, client services, or customer-facing experience in specialty pharmaceuticals, HUB services, or patient support solutions. (Required)
- Experience partnering directly with Pharmaceutical Brand Teams (required).
- Strong understanding of specialty pharmacy workflows, prior authorization processes, benefits verification, copay programs, or HUB operations.
- High comfort working with technical platforms, data dashboards, and digital patient access solutions.
- Exceptional communication skills—verbal, written, presentation, and executive presence.
- Strong analytical ability to identify issues, interpret data, and develop actionable insights.
- Experience managing enterprise clients in a SaaS, technology-enabled services, or patient support environment. (Preferred)
- Background supporting specialty medication launches, access programs, or case management operations. (Preferred)
- Project management or PMP certification. (Preferred)
- Proficiency with CRM platforms, reporting tools, or customer engagement systems. (Preferred)
- Ability to navigate matrixed organizations and influence cross-functional internal and external stakeholders. (Preferred)
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient servicescustomer-facing experiencespecialty pharmacy workflowsprior authorization processesbenefits verificationcopay programsdata analysisproject managementSaaS
Soft skills
communication skillsanalytical abilityexecutive presencepresentation skillsrelationship buildingstrategic advisingproblem-solvingcollaborationinfluencing skillsorganizational skills
Certifications
PMP certification