Assistantly

Customer Support Specialist – Mid-Level, Full-Time

Assistantly

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • You’ll help customers, solve problems, escalate issues when necessary, and maintain high-quality communication at all times.
  • We look for individuals who are empathetic, proactive, solution-oriented, dependable, critical thinkers, and willing to work hard to create great experiences.

Requirements

  • Responsibilities
  • - Respond to customer inquiries via email, chat, or phone**
  • - Solve problems quickly using provided SOPs and judgment**
  • - Maintain accurate records in the CRM or support tools**
  • - Escalate complex cases to internal teams**
  • - Support onboarding, troubleshooting, and follow-up processes**
  • - Prepare support summaries or reports as needed**
  • - Maintain a high standard of written and verbal communication**
  • - Look for patterns and suggest improvements to the support process
  • Non-Negotiables
  • - 3+ years of customer support or client-facing experience**
  • - Excellent English (written + spoken)**
  • - Strong emotional intelligence and communication**
  • - Dependable, trustworthy, and consistent**
  • - Proactive and able to make decisions using good judgment**
  • - Fast learner with strong attention to detail**
  • - Experience with helpdesk tools, CRMs, or ticketing systems**
  • - Calm under pressure and solutions-oriented
Benefits
  • - Competitive salary**
  • - Paid US holidays**
  • - Paid wellness days**
  • - Health & wellness allowance**
  • - Monthly profit sharing**
  • - Upskilling in customer experience, communication & AI tools**
  • - Long-term placement opportunities**
  • - Dedicated Success Manager for coaching and growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportproblem solvingrecord maintenanceonboardingtroubleshootingreport preparationpattern recognitionSOPs
Soft skills
empathyproactivitysolution-orienteddependabilitycritical thinkingemotional intelligencecommunicationattention to detailcalm under pressure