Assistant Launch

Customer Success Manager

• Serve as the primary point of contact for all assigned clients
• Manage and respond to client emails in a timely, professional manner
• Follow up on active projects with both clients and the internal fulfillment team
• Conduct client calls including onboarding sessions, check-ins, and project updates
• Lead the onboarding process for new clients, ensuring a smooth and positive experience
• Proactively identify client needs and flag potential issues before they escalate
• Attend internal team meetings twice per week
• Collaborate closely with the CEO, Fulfillment, and Marketing team.
• Prioritize client relationships based on urgency and strategic importance