Customer Success Manager

Assistant Launch

. Serve as the primary point of contact for all assigned clients .

Posted 4/22/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for all assigned clients
Manage and respond to client emails in a timely, professional manner
Follow up on active projects with both clients and the internal fulfillment team
Conduct client calls including onboarding sessions, check-ins, and project updates
Lead the onboarding process for new clients, ensuring a smooth and positive experience
Proactively identify client needs and flag potential issues before they escalate
Attend internal team meetings twice per week
Collaborate closely with the CEO, Fulfillment, and Marketing team.
Prioritize client relationships based on urgency and strategic importance

Requirements

What you’ll need

3–5 years of experience in a Customer Success, Account Management, or Client Services role
Proven ability to manage multiple client accounts simultaneously with excellent organizational skills
Strong written and verbal communication skills — you know how to handle difficult conversations with confidence
High level of accountability and follow-through — you do what you say you will do
Ability to work independently without constant supervision or follow-ups
Comfortable in a fast-paced, dynamic environment where priorities can shift quickly
Experience working with marketing agencies or in a B2B service environment is a plus
Availability to work 7:00 AM – 4:00 PM Pacific Time

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Assistant Launch Website LinkedIn All Job Openings 11 - 50 employees 🤝 B2B ⚡ Productivity ☁️ SaaS B2B
Productivity
SaaS Assistant Launch is a company dedicated to helping founders optimize their productivity by providing top-tier executive assistants, comprehensive playbooks, and unparalleled support. They empower founders by offering AI-trained executive assistants who handle administrative tasks such as managing emails, organizing schedules, and streamlining systems, allowing the founders to focus on innovation and strategic growth. Assistant Launch prides itself on personalized, dedicated support and a unique 4-week EA Accelerator program that ensures seamless integration and maximum efficiency for their clients' executive assistants. Their service is designed to buy back time and provide a stress-free work-life balance for busy entrepreneurs. Customer Success Manager Job not on LinkedIn 🔥 0 minutes ago 🇨🇴 Colombia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact for all assigned clients
Manage and respond to client emails in a timely, professional manner
Follow up on active projects with both clients and the internal fulfillment team
Conduct client calls including onboarding sessions, check-ins, and project updates
Lead the onboarding process for new clients, ensuring a smooth and positive experience
Proactively identify client needs and flag potential issues before they escalate
Attend internal team meetings twice per week
Collaborate closely with the CEO, Fulfillment, and Marketing team.
Prioritize client relationships based on urgency and strategic importance 🎯 Requirements
3–5 years of experience in a Customer Success, Account Management, or Client Services role
Proven ability to manage multiple client accounts simultaneously with excellent organizational skills
Strong written and verbal communication skills — you know how to handle difficult conversations with confidence
High level of accountability and follow-through — you do what you say you will do
Ability to work independently without constant supervision or follow-ups
Comfortable in a fast-paced, dynamic environment where priorities can shift quickly
Experience working with marketing agencies or in a B2B service environment is a plus
Availability to work 7:00 AM – 4:00 PM Pacific Time Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Sales Support, Estimator Coordinator 🕒 Yesterday ScaleSource 11 - 50 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Sales Support & Estimator Coordinator managing inbound leads and estimate coordination in a fast-paced trades environment. Ensuring CRM accuracy and maximizing revenue opportunities with effective follow-ups. 🇨🇴 Colombia – Remote 💵 $1.5k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Customer Success Manager 🕒 6 days ago Darktrace 1001 - 5000 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager at Darktrace managing LATAM named accounts for cybersecurity. Driving adoption, renewals, and upsells across the portfolio of existing customers. 🇨🇴 Colombia – Remote 💰 Post-IPO Secondary - Darktrace on 2020-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success CRM & Lifecycle Specialist – Marketing, Growth 🕒 6 days ago Covalto 201 - 500 Website LinkedIn All Job Openings CRM & Lifecycle Specialist at Covalto enhancing marketing strategies for user activation and retention. Focused on growth through data-driven decision making and cross-functional collaboration. 🇨🇴 Colombia – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🗣️🇪🇸 Spanish Required Customer Success Manager 🕒 April 13 Easygenerator 201 - 500 ☁️ SaaS 📚 Education 👥 HR Tech Website LinkedIn All Job Openings Customer Success Manager at Easygenerator managing customer accounts and relationships. Focusing on customer satisfaction and retention within the EdTech industry. 🇨🇴 Colombia – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Customer Success Specialist, HubSpot 🕒 April 8 Autonomic Mind 11 - 50 🤖 Artificial Intelligence 👥 HR Tech Website LinkedIn All Job Openings Customer Success Specialist leading onboarding processes in HubSpot with a focus on client experience and functional configurations. Requires 2+ years of HubSpot experience and conversational English. 🇨🇴 Colombia – Remote 💵 $6M - $8M / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

client relationship managementorganizational skillswritten communicationverbal communicationaccountabilityindependenceproblem-solvingadaptabilitycollaborationproject management