Assist World

Administrative & Billing Virtual Assistant, Mental Health Practice

Assist World

part-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $800 - $900 per month

Job Level

Junior

About the role

  • Manage and respond to emails and phone calls professionally and warmly
  • Serve as the first point of contact for clients, clinicians, and internal staff
  • Coordinate schedules for multiple clinicians and ensure calendar accuracy
  • Maintain availability updates to avoid scheduling conflicts
  • Send internal emails and staff communications as needed
  • Track important deadlines, renewals, and annual bills to ensure timely payment
  • Take initiative in identifying tasks that need attention and follow through to completion
  • Perform Verification of Benefits (VOB) for clients
  • Manage daily billing through the EMR system
  • Follow up on denied or unpaid claims with insurance providers
  • Upload required documentation and communicate with insurance companies
  • Handle manual billing when required (e.g., UnitedHealthcare)
  • Coordinate payroll inputs using Gusto (hours entry, verification, submission)
  • Assist with job postings (e.g., Indeed) when hiring is needed
  • Support onboarding and offboarding administrative tasks
  • Participate in weekly 1:1 meetings with the practice owner
  • Join quarterly staff meetings as required
  • Actively engage with staff via Slack
  • Send birthday messages and supportive check-ins
  • Help maintain a warm, connected team culture while ensuring backend tasks are completed accurately

Requirements

  • Experience in administrative support (healthcare or mental health preferred)
  • Strong organization and time-management skills
  • High attention to detail and follow-through
  • Excellent written and verbal English communication
  • Friendly, empathetic, and client-focused demeanor
  • Ability to work independently and take initiative
  • Comfortable handling confidential and sensitive information
  • HIPAA-compliant mindset and experience strongly preferred
  • Prior experience in a mental health or healthcare practice (Nice-to-Have)
  • Insurance billing and claims follow-up experience (Nice-to-Have)
  • Experience working PST or night shifts (Nice-to-Have)
  • Familiarity with U.S. healthcare workflows (Nice-to-Have)
Benefits
  • 100% REMOTE
  • $50 birthday bonus
  • $200 testimonial bonus
  • $500 entry monthly raffle
  • NO TRACKER. NO PROBLEM
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrative supportinsurance billingclaims follow-upVerification of Benefits (VOB)EMR systempayroll managementscheduling coordinationconfidential information handlingHIPAA compliance
Soft Skills
organizationtime-managementattention to detailwritten communicationverbal communicationempathyclient-focusedinitiativeindependenceteam culture maintenance