Assist World

Virtual Assistant – Client Services

Assist World

part-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $500 - $700 per month

About the role

  • Serve as the first point of contact for clients
  • Support client communication, scheduling needs, and inbound phone calls
  • Respond to new client inquiries via phone and email
  • Answer incoming phone calls from prospective and existing clients
  • Provide clear, compassionate, and professional communication
  • Gather basic intake information as needed (non-clinical)
  • Assist with appointment scheduling, rescheduling, and cancellations
  • Update and manage client information within the EHR system
  • Escalate urgent or sensitive issues appropriately to the internal team
  • Maintain accuracy, confidentiality, and compliance with privacy standards

Requirements

  • Strong spoken and written English
  • Previous experience in:
  • ○ Customer service
  • ○ Administrative support
  • ○ Healthcare, therapy, or client-facing service roles (preferred)
  • Comfortable handling phone calls professionally
  • Proficient with Google Workspace
  • Calm, empathetic, and organized communication style
Benefits
  • 100% REMOTE
  • $50 birthday bonus
  • $200 testimonial bonus
  • $300 tenure bonus every 6 months
  • $500 entry monthly raffle
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong spoken Englishstrong written Englishcalm communicationempathetic communicationorganized communication