Manage shared inboxes and scheduling via Missive and Outlook; draft replies for review; coordinate internal comms.
Create/maintain accounts, contacts, service requests, tasks; assign and follow up with technicians; monitor ticket status.
Generate daily/weekly reports on task progress, SLAs, completions, and bottlenecks; flag risks early.
Verify completed service reports; create and send Odoo invoices; track A/R and follow up on payments.
Receive service-request calls; perform warm follow-ups; provide status updates to clients and partners.
Use VoIP extension, screen-share, and real-time chat to work closely with leadership; provide end-of-day summaries as needed.

Requirements

2+ years in Executive Assistant, Operations Coordinator, or Service Operations support.
Strong CRM proficiency (Odoo a plus, but ability to learn quickly is essential).
Excellent written & spoken English; confident, professional phone manner.
Proven accuracy with data entry, reconciliation, and detail checks (reports, rates, hours).
Experience with invoicing/A/R follow-ups and creating client-ready communications.
Comfortable with real-time collaboration (screen sharing, rapid tasking) during EST hours.
High ownership mindset: tracking KPIs/SLAs, closing loops, and escalating risks early.

Benefits

100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data entryreconciliationreport generationinvoicingaccounts receivabletask managementservice request managementticket monitoringCRM proficiencySLA tracking

Soft skills

communicationattention to detailprofessional phone mannerownership mindsetcollaborationproblem-solvingtime managementclient relationsadaptabilityproactive follow-up