Bilingual Customer Service Representative – Portuguese/Spanish
Asset Insurance Agency
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Salary
💰 R$46,000 - R$72,600 per year
Job Level
About the role
- Serve as primary point of contact for client questions and service needs.
- Respond to phone and email inquiries promptly and professionally.
- Customer assistance can include responding to inquires regarding insurance availability, eligibility, coverages, policy changes, endorsements, billing clarification, certificates of insurance, and renewals.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain accurate documentation in our policy management system.
Requirements
- Spanish/Portuguese Speaking proficiency.
- Strong interpersonal and teamwork skills.
- Demonstrated ownership and customer centric approach to all assigned tasks.
- Ability to work in a high volume, fast-paced environment managing multiple priorities.
- Knowledge of all insurance policies preferred.
- Excellent customer service skills.
- Detail-oriented mindset.
- Excellent written and verbal communication skills.
- 1 year of customer service experience in the insurance industry preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance policiespolicy management system
Soft Skills
interpersonal skillsteamwork skillscustomer centric approachability to manage multiple prioritiescustomer service skillsdetail-oriented mindsetwritten communication skillsverbal communication skills