Assessoria VIP

Customer Success Manager

• Ensures customers have an excellent support experience
• Assists customers via chat and WhatsApp
• Resolves customers' questions and difficulties regarding the use of the platform
• Analyzes and investigates customer reports for potential issues or frequent questions and, when necessary, escalates them to the tech team
• Forwards feedback and suggestions to our product team
• Creates follow-up reports.

Junior Customer Success Analyst – Support