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Junior Customer Success Analyst – Support
Assessoria VIPCustomer Success Analyst ensuring excellent client experiences via chat and WhatsApp for a leading event management platform since 2018. Join our growing team committed to client satisfaction.
About the role
Key responsibilities & impact- Ensures customers have an excellent support experience
- Assists customers via chat and WhatsApp
- Resolves customers' questions and difficulties regarding the use of the platform
- Analyzes and investigates customer reports for potential issues or frequent questions and, when necessary, escalates them to the tech team
- Forwards feedback and suggestions to our product team
- Creates follow-up reports.
Requirements
What you’ll need- Experience in SaaS support
- Proactive and empathetic
- Excellent written communication
- Curiosity and willingness to learn new things
- Investigative mindset to diagnose issues and find solutions
- Organized with strong time management skills
- Exclusive dedication (no concurrent employment)
Benefits
Comp & perks- Meal allowance on Flash card: R$ 500 per month
- Health insurance
- Dental insurance
- Total Pass (commuting benefit)
- Day off on your birthday
- Company culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProactiveEmpatheticCuriosityOrganized