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Assessoria VIP

Junior Customer Success Analyst – Support

Assessoria VIP

Customer Success Analyst ensuring excellent client experiences via chat and WhatsApp for a leading event management platform since 2018. Join our growing team committed to client satisfaction.

Posted 7/3/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS support with a focus on customer experience, effective communication, and problem-solving. Capable of analyzing customer feedback and collaborating with technical teams to enhance platform usability.

Highest-signal resume keywords
SaaS Support ExperienceExcellent Written CommunicationInvestigative MindsetTime Management SkillsProactive and Empathetic

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
ProactiveEmpatheticCuriosityOrganized
Tools & Technologies
ChatWhatsApp
Industry Keywords
Customer SupportFeedback AnalysisIssue DiagnosisFollow-Up Reporting

About the role

Key responsibilities & impact
  • Ensures customers have an excellent support experience
  • Assists customers via chat and WhatsApp
  • Resolves customers' questions and difficulties regarding the use of the platform
  • Analyzes and investigates customer reports for potential issues or frequent questions and, when necessary, escalates them to the tech team
  • Forwards feedback and suggestions to our product team
  • Creates follow-up reports.

Requirements

What you’ll need
  • Experience in SaaS support
  • Proactive and empathetic
  • Excellent written communication
  • Curiosity and willingness to learn new things
  • Investigative mindset to diagnose issues and find solutions
  • Organized with strong time management skills
  • Exclusive dedication (no concurrent employment)

Benefits

Comp & perks
  • Meal allowance on Flash card: R$ 500 per month
  • Health insurance
  • Dental insurance
  • Total Pass (commuting benefit)
  • Day off on your birthday
  • Company culture