Assent

Compliance

• Be a trusted and known subject matter expert internally and externally
• Keep abreast of regulatory, sustainability and industry-led developments and identify trends through ongoing monitoring and research of global standards and regulations as well as industry group engagement
• Influence regulatory and sustainability industry progress and Assent’s opportunities through proactive and ongoing trade association engagement, participation in working groups, relationship-building, developing/updating standards, and supporting events as a thought leader
• Engage with the Product Management team to identify opportunities for Assent to develop impactful new products and software solutions
• Be a leading voice in the ongoing evolution of Assent’s solution including driving the establishment of market best practices and recommendations
• Provide ongoing expertise and guidance to internal and external stakeholders (either direct engagement or through Sales or Customer Success teams)
• Demonstrate thought leadership and support Assent’s brand recognition as a trusted advisor by collaborating with marketing teams to produce external facing materials

Senior Regulatory Expert

Solutions Engineer

• Act as lead solution designer on strategic initiatives (new enterprise applications, critical enhancements)
• Write and maintain high-level solution design documents capturing business requirements, technical approach, and system interactions
• Break down deliverables with the PMO, ensuring scope, timelines, and dependencies are defined
• Create and communicate architecture diagrams illustrating integrations, data flows, and system dependencies
• Coordinate with development and delivery teams to ensure solutions are implemented as designed
• Define system integration approaches, data flows, and dependencies across the technology stack
• Evaluate tradeoffs between standard functionality vs. customization and provide pragmatic recommendations
• Partner with delivery teams to ensure successful implementations, including requirements, data readiness, change management, and ownership
• Assess opportunities to leverage AI and automation capabilities and partner with the AI Solution Architect
• Chair the Enterprise Architecture Review Board (EARB) and contribute to application rationalization and fiscal technology planning
• Provide architectural recommendations and executive-level presentations on project impacts and tradeoffs
• Ensure implementations are secure, scalable, and aligned with enterprise standards
• Build strong partnerships with business stakeholders, vendors, and delivery teams

Enterprise Solutions Architect

Customer Success Manager

• Position Summary Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention. • Key Responsibilities: Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones; Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue. • Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics. • Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption; Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported. • Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams. • Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team. • Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets. • Take on special projects to enhance customer success management processes. • Serve as a peer partner to new team members as required. • Coordinate user permissions in the Assent platform with Platform Operations. • Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals. • Possess intermediate regulatory knowledge in order to consult with clients in program direction; Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools. • Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM. • Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Senior Regulatory Expert

Enterprise Solutions Architect

Customer Success Manager – Program Specialist, Italian