Assent

Customer Support

• Support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains
• Communicate with suppliers through a multi-channel approach including emails, chats, and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided
• Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests
• Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience
• Engage with unresponsive suppliers through a multi-channel approach including emails, chats, and conference calls, supplier education and webinar invites
• Validate and ensure Quality Assurance for compliance data provided by suppliers
• Act as a peer mentor to Supplier Support Agents as required

Customer Support Associate – German