Assent

Solutions Engineer

• Lead the design of production-grade GenAI solutions including copilots, automated workflows, retrieval systems, and agent-based architectures
• Develop and maintain reusable patterns, reference architectures, design standards, and code templates
• Provide solution design leadership and architectural oversight for all AI initiatives
• Evaluate emerging LLM capabilities and guide model selection, integration strategy, and implementation approach
• Provide technical guidance, oversight, training, and enablement to GenAI program developers and citizen developers
• Translate solution designs into clear engineering specifications and development plans
• Oversee code quality, development workflows, testing strategies, and deployment processes
• Implement technical guardrails for secure data handling and responsible AI usage
• Collaborate with business stakeholders to refine use cases, assess feasibility, and translate operational needs into technical workflows

GenAI Solution Architect

Support Engineer

• Serve as the primary technical escalation point for complex customer and supplier issues
• Independently manage and resolve high-priority technical escalations, demonstrating strong leadership and decision-making capabilities
• Clearly and proactively manage customer expectations throughout the escalation process, ensuring timely, accurate, and effective resolution
• Review and interpret application code (read-only) to effectively diagnose and troubleshoot issues
• Partner effectively with Engineering and Product teams to validate findings, confirm root causes, and collaboratively develop solutions
• Serve as a technical mentor, significantly enhancing the technical capabilities of junior technical specialists
• Provide strategic recommendations to Product Management and Engineering based on comprehensive analysis of product behavior and support trends
• Actively analyze support cases and product interactions to identify trends, recurring issues, and opportunities for product improvement
• Clearly communicate these findings to Product and Engineering teams, ensuring actionable insights drive strategic enhancements
• Collaborate closely with internal teams and stakeholders to define, develop, and implement advanced AI-driven support workflows, specifically leveraging tools like Forethought AI
• Analyze support interactions and technical case data to identify opportunities for AI automation and proactive support solutions
• Work directly with Product, Engineering, and our AI teams to influence AI integration strategies, ensuring alignment with support team needs and customer requirements
• Provide clear, proactive communication to customers regarding escalations, solutions, and expectations
• Define and exemplify what an exceptional technical support experience looks like, setting the standard for customer interactions
• Document complex issues, resolutions, and best practices thoroughly to facilitate knowledge sharing
• Actively mentor and support Technical Associates and Analysts to build stronger technical support capabilities within the team

Technical Support Architect

Consultant

• Manage your own book of business build trusted advisor partnerships and client relationships and act as the primary point of contact for all data needs
• Develop documentation covering all clients data assets, processes and best practices
• Deliver client presentations, trainings and knowledge transfer sessions
• Guide existing clients to keep data updated and optimized for success
• Conduct strategy sessions, workshops and ongoing consultation aligned with Assent's data standards and processes
• Proactively monitor client data and systems to ensure ongoing data quality and accuracy
• Perform ad hoc analysis, report development and troubleshooting as needed
• Maintain expertise in Assent's products, features and roadmap to help clients maximize value
• Identify process improvements, technical issues and make recommendations
• Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies
• Collaborate cross- functionally to continually enhance Assent's data solutions and client experience

Data Consultant, German

Sales

• Lead and mentor the Enterprise Systems team, fostering excellence, accountability, and continuous improvement.
• Manage Salesforce platform ownership (Sales and Service Clouds), ensuring stability, scalability, data integrity, and security.
• Establish and enforce Salesforce best practices across configuration, automation, and governance.
• Drive platform modernization through Flow-first and Lightning-first design principles.
• Partner with the Enterprise Integration team to ensure seamless connectivity and scalable integration patterns (e.g., Workato, Salesforce APIs).
• Maintain the Salesforce roadmap, reporting progress and platform health to leadership.
• Oversee vendor relationships, user access, and compliance in collaboration with IT Security.
• Translate business priorities into actionable delivery plans, managing backlogs, sprints, and change control processes.
• Deliver measurable improvements in adoption, performance, and automation maturity, aligned to KPIs.
• Champion AI and automation opportunities (e.g., Agentforce) to enhance productivity and user experience.
• Build strong cross-functional partnerships with Sales, Customer Success, Finance, and Operations, ensuring Salesforce solutions meet enterprise needs.

Senior Manager, Enterprise Systems – Salesforce Platform

• Act as lead solution designer on strategic initiatives (e.g., new enterprise applications, critical enhancements)
• Write and maintain high-level solution design documents that capture business requirements, technical approach, and system interactions
• Break down deliverables in collaboration with the PMO, ensuring scope, timelines, and dependencies are clearly defined
• Create and communicate architecture diagrams that illustrate integrations, data flows, and system dependencies in a way stakeholders can understand
• Coordinate closely with development and delivery teams to ensure solutions are implemented as designed
• Define system integration approaches, data flows, and dependencies across the technology stack
• Evaluate tradeoffs between standard functionality vs. customization; provide clear, pragmatic recommendations
• Partner with delivery teams (Enterprise Systems and Enterprise Integration) to ensure successful implementations, including requirements, data readiness, change management, and ownership
• Assess opportunities to leverage AI and automation capabilities in new system designs
• Partner with the AI Solution Architect to ensure enterprise applications and integrations can support emerging AI-driven use cases
• Chair the Enterprise Architecture Review Board (EARB), applying a practical lens to technology decisions and guiding its evolution as governance matures
• Contribute to annual application rationalization and fiscal technology planning, ensuring decisions are informed by system design and enterprise impact
• Provide architectural recommendations and executive-level presentations on project impacts, tradeoffs, and system strategy
• Ensure implementations are secure, scalable, and aligned with enterprise standards without introducing unnecessary complexity
• Build strong partnerships with business stakeholders, vendors, and delivery teams to drive alignment and successful outcomes

Enterprise Solution Architect

Product Manager

• Play a significant role in shaping and executing on Assent’s product strategy
• Collaborate with Development, QA, Sales, Customer Success, and Marketing teams
• Identify and validate market opportunities
• Ensure product solutions align with regulatory and customer requirements
• Build strong business cases for stakeholders
• Deliver world-class capabilities aligned with customer needs
• Oversee Product Managers supporting their product portfolio
• Work directly with prospects, customers, and users to understand their needs
• Define roadmap and create materials for internal and external use
• Quantify and articulate value, and make recommendations on pricing
• Ensure business objectives are met during solution delivery
• Conduct win/loss analysis independently
• Maintain knowledge of new trends and products in the market
• Collaborate on market research to assess the competitive landscape

Senior Product Manager, Product Compliance

Compliance

• Be a trusted and known subject matter expert internally and externally
• Keep abreast of regulatory, sustainability and industry-led developments and identify trends through ongoing monitoring and research of global standards and regulations as well as industry group engagement
• Influence regulatory and sustainability industry progress and Assent’s opportunities through proactive and ongoing trade association engagement, participation in working groups, relationship-building, developing/updating standards, and supporting events as a thought leader
• Engage with the Product Management team to identify opportunities for Assent to develop impactful new products and software solutions
• Be a leading voice in the ongoing evolution of Assent’s solution including driving the establishment of market best practices and recommendations
• Provide ongoing expertise and guidance to internal and external stakeholders (either direct engagement or through Sales or Customer Success teams)
• Demonstrate thought leadership and support Assent’s brand recognition as a trusted advisor by collaborating with marketing teams to produce external facing materials

Senior Regulatory Expert

• Act as lead solution designer on strategic initiatives (new enterprise applications, critical enhancements)
• Write and maintain high-level solution design documents capturing business requirements, technical approach, and system interactions
• Break down deliverables with the PMO, ensuring scope, timelines, and dependencies are defined
• Create and communicate architecture diagrams illustrating integrations, data flows, and system dependencies
• Coordinate with development and delivery teams to ensure solutions are implemented as designed
• Define system integration approaches, data flows, and dependencies across the technology stack
• Evaluate tradeoffs between standard functionality vs. customization and provide pragmatic recommendations
• Partner with delivery teams to ensure successful implementations, including requirements, data readiness, change management, and ownership
• Assess opportunities to leverage AI and automation capabilities and partner with the AI Solution Architect
• Chair the Enterprise Architecture Review Board (EARB) and contribute to application rationalization and fiscal technology planning
• Provide architectural recommendations and executive-level presentations on project impacts and tradeoffs
• Ensure implementations are secure, scalable, and aligned with enterprise standards
• Build strong partnerships with business stakeholders, vendors, and delivery teams

Enterprise Solutions Architect

Customer Success Manager

• Position Summary Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM, is highly organized with impeccable attention to detail and excellent interpersonal skills. Overall the CSM responsible for customer health metrics and retention. • Key Responsibilities: Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey. Defining compliance programs from start to finish, working with the Program Support teams to execute on tasks required to achieve client milestones; Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue. • Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics. • Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: Aligns solutions to address customers’ specific challenges, optimizing business value and increasing product adoption; Conduct program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported. • Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams. • Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins, in collaboration with Assent's Professional Services team. • Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets. • Take on special projects to enhance customer success management processes. • Serve as a peer partner to new team members as required. • Coordinate user permissions in the Assent platform with Platform Operations. • Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals. • Possess intermediate regulatory knowledge in order to consult with clients in program direction; Work with Product Management to identify and drive improvements in product offerings, processes, systems, and tools. • Input and maintain up-to-date communications, conversations, and correspondence with Assent clients in the CRM. • Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.