Customer Support Associate – German

Assent

Supplier Support Associate managing compliance communications with suppliers through multiple channels. Supporting the Supplier Support team at Assent, an AI supply chain platform.

Posted 7/31/2026full-timeRemote • 🇩🇪 GermanyJuniorMid-Level💰 €51,000 - €58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in English, with the ability to engage suppliers through various channels while ensuring compliance and quality assurance. Proficient in managing multiple priorities and fostering productive relationships to support supplier needs.

Highest-signal resume keywords

Excellent Verbal Communication SkillsExcellent Written Communication SkillsBachelor’s DegreeSupplier Support ExperienceMS Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Compliance Data ValidationQuality AssuranceSupplier EducationResearchData Management

Soft Skills

Time ManagementSelf-MotivatedSolutions-First AttitudeRelationship BuildingPeer Mentoring

Tools & Technologies

Google ApplicationsMulti-Channel Communication

Industry Keywords

Supplier SupportCompliance RequestsCall Centre ExperienceAdministrationReporting

About the role

Key responsibilities & impact

Support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains
Communicate with suppliers through a multi-channel approach including emails, chats, and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided
Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests
Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience
Engage with unresponsive suppliers through a multi-channel approach including emails, chats, and conference calls, supplier education and webinar invites
Validate and ensure Quality Assurance for compliance data provided by suppliers
Act as a peer mentor to Supplier Support Agents as required

Requirements

What you’ll need

Excellent verbal and written communication skills, primarily in English; proficiency in additional languages such as Italian, French, or German may be required
Bachelor’s Degree/Higher diploma from a recognized learning institution
1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres)
Solid ability to manage time effectively and juggle multiple priorities at one time
Computer proficiency using MS Office Suite and Google Applications
Self-starter, excellent time management skills and the ability to adhere to assigned deadlines
Solutions-first attitude, self-motivated to proactively engage with suppliers through multiple channels
Builds productive and stable working relationships internally and externally in the interest of supporting suppliers needs

Benefits

Comp & perks

vacation time that increases with tenure
comprehensive benefits packages (details vary by country)
life leave days
flexible work options
volunteer days
opportunities to get involved in corporate giving initiatives
professional development days available from day one