Assembly Health

RCM Account Manager, Behavioral Health

Assembly Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Serve as the primary point of contact for assigned clients, addressing inquiries and concerns proactively.
  • Build and maintain strong relationships with healthcare providers and stakeholders.
  • Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals.
  • Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes.
  • Utilize Salesforce as the primary CRM to manage accounts, track client engagement activities, maintain accurate customer data, and log client escalations.
  • Assist with the onboarding of new clients by helping coordinate meetings, gathering and tracking documentation, and ensuring internal teams are aligned on next steps.
  • Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections.
  • Identify trends and implement solutions to optimize revenue collection and minimize delays.
  • Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups.
  • Address payer issues, reimbursement challenges, and operational bottlenecks.
  • Develop and execute action plans to improve financial outcomes for clients.
  • Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices.
  • Provide detailed reporting and insights on revenue cycle health.
  • Partner with leadership to refine workflows and enhance efficiency.
  • Investigate and resolve client issues related to claims, payments, or system inefficiencies.
  • Work cross-functionally with internal teams to drive process improvements.
  • Identify automation and technology enhancements to streamline operations.

Requirements

  • 5+ years in revenue cycle management, medical billing, or healthcare account management.
  • Bachelor’s degree in healthcare administration, Business, or equivalent years of professional experience.
  • Familiarity with RCM software (e.g., CollaborateMD), payer portals, and reporting tools.
  • Demonstrated experience using a CRM platform (e.g., Salesforce) to manage customer relationships.
  • Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes.
  • Understanding of ASAM and LOCUS billing criteria is highly desirable.
  • Excellent communication, problem-solving, and customer service skills.
  • Experience with financial reports, data analysis, and KPI tracking.
  • 3+ years’ experience in supervising staff and overseeing workflow functions.
  • Ability to function well in a fast-paced and at times stressful environment.
Benefits
  • medical
  • dental
  • vision
  • 401(k)
  • paid time off
  • opportunities to participate in company bonus programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
revenue cycle managementmedical billinghealthcare account managementfinancial reportingdata analysisKPI trackingcoding (CPT, ICD-10)insurance verificationreimbursement processesRCM software
Soft Skills
communicationproblem-solvingcustomer servicerelationship buildingcollaborationleadershiporganizational skillsadaptabilityproactive approacheducation