Customer Success Manager – Mid Market
Assembled Products Corporation
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $105,000 - $130,000 per year
About the role
- Manage a portfolio of Mid-Market customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders
- Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally to drive results
- Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business
- Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation
- Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled
- Drive customer renewals and mitigate churn within your book of business
- Identify and execute on areas of growth and expansion in your portfolio of customers
Requirements
- 3+ years of experience in customer-facing roles
- Experience in operational and start-up environments
- Workforce Management Experience is a bonus
- Willing to travel to meet with customers in person for onsite training, business reviews, and executive engagement
Benefits
- Stock options are provided as part of the compensation package
- Full range of medical, financial, and/or other benefits, dependent on the position offered
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
project managementcollaborationcustomer relationship managementrisk managementstrategic planningtrainingcommunicationproblem-solvingcustomer advocacybusiness acumen