ASSA ABLOY Opening Solutions

Account Manager

• Own and drive the total sales and profit performance of the Hardware subgroup within the Retail Channel.
• Develop and execute short- and long-term strategic growth plans to increase sales, category share, and omnichannel presence.
• Identify white space opportunities and lead cross-functional initiatives to expand the National Hardware and Private Label product portfolios both in-store and online.
• Lead and coach direct reports in fostering high performance and collaboration across regions.
• Build and maintain senior-level relationships with Retail Merchants, Brand Advocates, and Supply Chain teams.
• Partner with internal forecasting and supply chain teams to deliver accurate demand planning and inventory management.

Senior National Account Manager

Customer Support

• Play a critical leadership role in defining and building the Ceco brand in the market
• Align customer-facing functions to deliver a seamless, “one-stop shop” experience
• Own customer experience strategy, performance metrics, and insights
• Lead and align all customer-facing functions, including Customer Service, OAE, Pricing, and Claims
• Own and continuously improve Net Promoter Score (NPS) and other customer experience metrics
• Establish customer experience as a brand-defining element of doing business with Ceco
• Gather, analyze, and synthesize customer insights to inform branding, positioning, and overall business strategy
• Translate customer intelligence into clear, actionable recommendations
• Partner closely with Operations, Sales, and other functional leaders
• Act as a visible change agent, driving alignment, accountability, and continuous improvement across teams
• Foster a customer-first culture grounded in empathy, consistency, and operational excellence
• Lead, develop, and inspire teams while influencing outcomes across a broader matrixed organization
• Ensure compliance with all federal, state, and local regulations, company policies, and the ASSA ABLOY Code of Conduct
• Travel as needed to support customer engagement and business priorities

Senior National Account Manager

Customer Experience Director