Senior IT Specialist
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Memphis • Tennessee • United States
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Job Level
Tech Stack
About the role
- Ensure seamless production with minimal to no downtime
- Troubleshoot hardware and software issues on client systems
- Maintain existing IT infrastructure and process documentation
- Use tools for incident and service request management (ServiceNow)
- Oversee the integrity and security of IT systems
- Lead IT projects ensuring timely completion and alignment with business goals
Requirements
- Bachelor’s degree in Information Technology, Computer Science or related field, or equivalent work experience
- 2 – 3 Years of IT Support Experience
- Excellent oral and written communication skills
- Strong Time management and organizational skills
- Windows 10 and Microsoft Office 2016, Office 365 knowledge
- Familiarity with VMWare VSphere and ESXI a plus
- Excellent customer service skills
- Ability to interact with all levels in a courteous, helpful and professional manner
- Must be available to work weekends and off hours occasionally
- Must be able to work effectively in a fast-paced environment with a strong sense of urgency.
Benefits
- Exceptional customer service and technical support for on-site users
- Technical and advanced support for desktop and laptop computers
- Opportunity for professional development through training and feedback
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supporttroubleshootingWindows 10Microsoft Office 2016Microsoft Office 365VMWare VSphereVMWare ESXI
Soft Skills
communication skillstime managementorganizational skillscustomer serviceinterpersonal skillsprofessionalismability to work in fast-paced environment
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science