The Manager of Data Product Strategy & Partner Support provides stewardship for Shelter Animals Count (SAC) Data Products, managing quality assurance, standardization, cleaning, documentation, data integration, program coordination, outreach, and membership management focused on customer service and engagement.
This position requires deep knowledge of SAC Data Strategy and Products and stakeholders to enhance user experience and improve both the quantity and quality of data entry.
The role also serves as a key liaison to IT, software vendors, development contractors, and SAC members.
Manager, Data Product Strategy and Partner Support reports directly to the Director, Data Strategy & Partnerships and has no direct reports.
Ability and willingness to travel up to 15% annually as needed.

Requirements

Problem-solving, process improvement, and project management skills.
Proficiency with the Shelter Animals Count Portal or similar software strongly preferred
Proficiency with Tableau and Sendgrid strongly preferred; proficiency in HTML preferred
Proficiency with Microsoft Suite and Google Suit required
Familiarity with CRMs
Ability to serve as bridge between SAC program needs and IT/developers.
Prompt and professional customer service experience, ideally with shelters, rescues and other stakeholders.
Proficiency in writing SQL queries and working with relational databases required (e.g. PostgreSQL, BigQuery, etc.)
Working as a self-starter, leading teams, and working within a team.
Translating user needs into clear requirements.
Proficient with Agile or iterative development processes preferred.
Ability to exemplify ASPCA’s core values and behavioral competencies.

Benefits

Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.
Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.
Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data quality assurancedata standardizationdata cleaningdata integrationSQLrelational databasesTableauHTMLAgile developmentproject management

Soft Skills

problem-solvingprocess improvementcustomer serviceteam leadershipcommunicationself-startercollaborationuser needs translationprofessionalismengagement