Customer Communications & Operations Coordinator
ASP- America's Swimming Pool Company
full-time
Posted on:
Location Type: Hybrid
Location: Georgetown • Texas • United States
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Salary
💰 $18 per hour
About the role
- Return customer calls from our call center and schedule services accordingly
- Engage with existing customers who reach out via our business phone line
- Manage daily communication with customers via phone, text, and email
- Track and manage company trucks, including maintenance schedules and availability
- Collect required documentation from subcontractors, such as W-9s and Certificates of Insurance
- Send daily reports to ASP owners detailing customer communications
- Send reminders to scheduled customers, including upcoming filter cleaning appointments
- Maintain an organized and updated Outlook inbox to ensure timely follow-ups and clear communication threads
Requirements
- Excellent verbal and written communication skills
- Strong organizational abilities with attention to detail
- Proficiency in Microsoft Outlook and general calendar/email tools
- Customer-focused attitude
- Prior experience in customer service, scheduling, or administrative support is a plus
- Must be able to attend in-person monthly meeting in Georgetown, Texas
Benefits
- Company parties
- Training & development
- 401(k)
- 401(k) matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationorganizational abilitiesattention to detailcustomer-focused attitude