ASP- America's Swimming Pool Company

Operations

• Return customer calls from our call center and schedule services accordingly
• Engage with existing customers who reach out via our business phone line
• Manage daily communication with customers via phone, text, and email
• Track and manage company trucks, including maintenance schedules and availability
• Collect required documentation from subcontractors, such as W-9s and Certificates of Insurance
• Send daily reports to ASP owners detailing customer communications
• Send reminders to scheduled customers, including upcoming filter cleaning appointments
• Maintain an organized and updated Outlook inbox to ensure timely follow-ups and clear communication threads

Customer Communications & Operations Coordinator

Administrative Assistant

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
• Book new customers and handle incoming sales inquiries.
• Provide quotes and estimates.
• Order product as directed and manage inventory.
• Manage jobs, routes, and schedules to optimize efficiency and productivity.
• Ensure route optimization for technician assignments.
• Manage customer billing, accounts payables, and accounts receivables/collections.
• Oversee vendor management.
• Aid in marketing efforts and sales.
• Other duties as assigned.

Office Manager

• Manage customer communications (phone calls, emails, and text messages) and schedule jobs.
• Assist with billing, accounts payables, and accounts receivables.
• Assist with vendor management.
• Assist in screening & interviewing potential employees.

Customer Communications & Operations Coordinator

Office Manager

Office Manager – Customer Liaison