ASP- America's Swimming Pool Company

Marketing

• Support both office operations and marketing efforts
• Be the communication hub between customers, technicians, and office systems
• Manage important marketing and administrative tasks
• Create, schedule, and maintain social media posts
• Monitor and respond to comments and messages
• Assist with basic content coordination
• Manage direct mail campaign including preparing and mailing letters, organizing lists, coordinating printed materials, tracking outreach consistency
• Answer incoming calls professionally and route appropriately
• Scan receipts and maintain digital filing systems
• Organize documentation and maintain clean records
• Assist technicians with scheduling or customer issues
• Communicate between office and techs to resolve minor service concerns

Part-Time Office and Marketing Coordinator

Operations

• Return customer calls from our call center and schedule services accordingly
• Engage with existing customers who reach out via our business phone line
• Manage daily communication with customers via phone, text, and email
• Track and manage company trucks, including maintenance schedules and availability
• Collect required documentation from subcontractors, such as W-9s and Certificates of Insurance
• Send daily reports to ASP owners detailing customer communications
• Send reminders to scheduled customers, including upcoming filter cleaning appointments
• Maintain an organized and updated Outlook inbox to ensure timely follow-ups and clear communication threads

Part-Time Office and Marketing Coordinator

Customer Communications & Operations Coordinator