Ashland Credit Union

Collections

• Oversee Collection Department daily workflows.
• Monitor department KPI daily.
• Assign, monitor, and supervise the Collections Department to ensure efficient flow of work.
• Manage loss mitigation/financial assistance.
• Communicate collection procedure requirements to staff and monitor for compliance.

Collections Manager

• Contact members following prescribed Collection strategy by phone, text, email, and mail to assist them in developing plans to bring accounts current.
• Track and follow up on member commitments.
• Payment setup and quality assurance of consumer loans.
• Update files and system accounts via the credit unions delinquent loan recovery system.
• Maintaining a detailed written record of all communications with members and following up with members to ensure quality member service.
• Perform account research as needed.
• Review delinquent accounts for financial assistance programs, reaching out to members with options and make recommendations to the Collection Manager.
• Assist in repossession and foreclosure management, creating required letters and referring accounts to repossession agents and legal counsel as needed.
• Other duties as requested by the President, EVP, Chief Risk Officer, or Collection Manager.

Collections Specialist

Claims Specialist

• Manage and process death claims and IRA transactions
• Review and process death claims and related products
• Communicate with beneficiaries and provide guidance on claims
• Administer distribution and transfer of IRA assets
• Maintain accurate records of claim transactions

Collections Manager

Collections Specialist

IRA/HSA/Death Claims Specialist