Ashland Credit Union

Representative

• Utilize active listening skills to understand member needs as they relate to service-related transactions.
• Create a great member experience and solidify ACU loyalty by effectively responding to member needs with both service and sales channels.
• Manage risk scenarios by utilizing sound judgement, high ethics, and prudence built upon an extensive knowledge of ACU policies and procedures.
• Be a brand ambassador in all interactions with members, employees, ACU board members, and volunteers.
• Actively participate in all required compliance and behavioral skill training that equip one for excellent job performance
• Utilize available resources such as outbound calls, financial wellness conversations, targeted outreach campaigns and center of influence activities to capitalize on each member interaction.
• Other duties as requested by Supervisor or Member Experience Leadership

Experience Representative