Experience Representative

Ashland Credit Union

Call Center Representative at Ashland Credit Union improving member service and financial wellness. Utilizing communication skills to engage members and advocate for their needs within the credit union environment.

Posted 7/23/2026full-timeRemote • Kentucky • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively respond to member needs while adhering to ACU policies and procedures. Engages in compliance training and utilizes various outreach methods to enhance member experience and loyalty.

Highest-signal resume keywords

Customer Service ExperienceActive Listening SkillsRisk ManagementCompliance TrainingBrand Ambassador

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Sound JudgementHigh EthicsPrudence

Tools & Technologies

Outbound CallsFinancial Wellness ConversationsTargeted Outreach Campaigns

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Member ExperienceACU Policies and ProceduresService-Related TransactionsMember Loyalty

About the role

Key responsibilities & impact

Utilize active listening skills to understand member needs as they relate to service-related transactions.
Create a great member experience and solidify ACU loyalty by effectively responding to member needs with both service and sales channels.
Manage risk scenarios by utilizing sound judgement, high ethics, and prudence built upon an extensive knowledge of ACU policies and procedures.
Be a brand ambassador in all interactions with members, employees, ACU board members, and volunteers.
Actively participate in all required compliance and behavioral skill training that equip one for excellent job performance
Utilize available resources such as outbound calls, financial wellness conversations, targeted outreach campaigns and center of influence activities to capitalize on each member interaction.
Other duties as requested by Supervisor or Member Experience Leadership

Requirements

What you’ll need

High School Diploma or Equivalent
Customer Service Experience Preferred

Benefits

Comp & perks

Exceptional service to members for over 80 years