Renewal Manager, SMB – Americas

Ashby

full-time

Posted on: 3/27/2026

Location Type: Remote

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💰 $100,000 - $130,000 per year

About the role

Manage annual customer renewals, month-to-month customer subscriptions, and contract questions.
Collaborate closely with internal teams across Ashby’s largest customer segment.
Secure early customer loyalty and guide non-recruiting personas through the renewal process.
Provide hands-on assistance to customers and attention to detail on a high volume of accounts.

Strong background in a combination of sales, customer success, and renewal management.
Proven ability to drive contract renewals and enhance customer relationships.
Expertise in core contract management competencies.
Excellent communication skills over phone and email, able to navigate high-pressure situations with ease and professionalism.

Benefits

Competitive salary and equity.
Opportunity to work with a talented and passionate team.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it!
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract managementcustomer successsales

Soft Skills

communicationattention to detailrelationship managementproblem-solvingprofessionalism