Service Desk II – Technical Support
ASG Information Technologies
full-time
Posted on:
Location Type: Office
Location: Wallingford • Connecticut • United States
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About the role
- Provide desktop or remote level support services in Microsoft Windows-based network environments
- Problem resolution and deploying IT solutions
- Work as part of a team based in Wallingford CT
- Providing remote and onsite services to clients throughout the northeast
- Handle customer issues and ensure superb customer experience
Requirements
- Minimum 3 years experience in Windows service roles
- Microsoft and Comptia certifications are preferable
- Proficient with Windows desktop operating systems
- Experience with Windows Server environments and Microsoft 365 platform
- Knowledge of Google Workspace, Cisco, and HP solutions are helpful
- Ability to diagnose and resolve technical issues efficiently
- Excellent verbal and written communication skills
- Strong desire to advance technical skills
- High school diploma required
- Higher level degree and/or certs desired
Benefits
- Excellent pay and benefits
- Paid training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows desktop operating systemsWindows ServerMicrosoft 365Google WorkspaceCisco solutionsHP solutionsproblem resolutionIT solutions deploymenttechnical issue diagnosiscustomer support
Soft Skills
excellent verbal communicationexcellent written communicationteam collaborationcustomer experience focusdesire to advance technical skills
Certifications
Microsoft certificationsCompTIA certifications