ASG Information Technologies

Director

• Maintain a relationship with the decision-making executive-level contact at each client assigned.
• Gather or review feedback, audit outcomes, evaluations, alignment with standards and best practices.
• Schedule and prepare client-facing meetings for each client assigned.
• Understand ASG Information Technologies’ solutions and standards, the client’s adherence or needs relating to those standards.

IT Director

• Maintain a relationship with the decision-making executive-level contact at each client assigned.
• Develop an understanding of each client’s business goals, needs, challenges, and interests.
• Act as the client advocate internally within ASG Information Technologies to prioritize and act in a way that benefits the client.
• Serve as a trusted advisor and consultant to the client regarding adopting our technology solutions.
• Lead the contract renewal process for each client assigned and look for opportunities to grow our service scope.
• Develop and progress the technology roadmap and IT budget for each client assigned.
• Schedule and prepare client-facing meetings for each client assigned.
• Maintain accurate documentation in internal systems.
• Act as an intermediary and trusted advisor between company operations and clients.

Strategic IT Director

System Administrator

• Responsible for the delivery of reactive technical support in an escalation role
• Provide proactive client requests and project support
• Continual improvement of processes and standards to provide a consistent client experience
• Communicate to clients and co-workers at both technical and non-technical levels, remote and onsite

IT Director

Strategic IT Director

Junior Systems Administrator