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Senior Director – Field Services, Vendor Operations

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full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $125,000 - $140,000 per year

Job Level

Senior

About the role

  • Own the end to end vendor ecosystem across servicing and field services offerings, including sourcing, onboarding, coverage management, performance, and compliance
  • Build and maintain strong relationships with key vendors while holding them accountable to defined service levels and cost expectations
  • Design and execute vendor strategies that balance speed, quality, and margin
  • Own vendor-level economics, ensuring pricing, service levels, and quality expectations align with margin objectives and scalable growth.
  • Lead vendor performance management efforts, including issue resolution, corrective action, and continuous improvement
  • Partner cross functionally with operations, finance, compliance, and technology to support scalable execution
  • Develop and refine vendor processes, tools, and documentation to support growth and operational clarity
  • Identify gaps, risks, and improvement opportunities within the vendor ecosystem and take ownership of resolving them
  • Spend meaningful time in the field with vendors and internal teams, including property walks, ride-alongs, training, and quality reviews to ensure standards are understood, executed, and continuously improved

Requirements

  • 8 or more years of experience in operations, field services, vendor management, or a related execution focused role
  • Demonstrated experience standing up or scaling operational programs, not just maintaining them
  • Strong understanding of vendor economics, performance management, and field execution dynamics
  • Comfort operating in ambiguity and building structure without excessive process or bureaucracy
  • Proven ability to work cross functionally and influence outcomes without relying on formal authority
  • Experience in property services, inspections, preservation, maintenance, or related fields is a plus but not required
  • Ability to operate effectively within existing technology platforms and constraints, improving execution through process, discipline, and accountability while maintaining awareness of market alternatives
  • Comfortable spending time in the field, reviewing work product firsthand, and engaging directly with vendors in property-level environments
  • Willingness and ability to travel as needed to support vendor onboarding, market launches, field reviews, and internal planning sessions. Travel intensity may increase during periods of business expansion.
Benefits
  • employer-sponsored life insurance
  • medical, dental and vision coverage
  • 401(k) plan with employer match
  • Flexible PTO
  • reimbursement for approved business travel expenses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementperformance managementoperational programsvendor economicsfield executionprocess improvementissue resolutioncontinuous improvementscalable executionproperty services
Soft Skills
relationship buildingcross-functional collaborationinfluence without authorityoperating in ambiguityaccountabilityproblem-solvingtrainingcommunicationleadershipadaptability