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Manager

• Process CWCOT (Claims Without Conveyance of Title) Real Estate Owned (REO) property from assignment through closing.
• Order the BPO and appraisal, listing/marketing the property, and negotiating offers.
• Assign real estate agents and auction vendors for listing and marketing the asset.
• Coordinate preservation work and obtain bids for health/safety and repair work.
• Submit bids to the client for review and approval, follow up on timely completion.
• Order and follow up on eviction process with attorney, agent, and client.
• Obtain weekly occupancy updates from agents on occupied properties.
• Coordinate lockouts and monitor redemption timelines.
• Report vandalism and disasters for insurance claims.
• Review of weekly Property Condition reports from the agent and recommend marketing strategy.

Senior Asset Manager, CWCOT/REO

Operations

• Own the end to end vendor ecosystem across servicing and field services offerings, including sourcing, onboarding, coverage management, performance, and compliance
• Build and maintain strong relationships with key vendors while holding them accountable to defined service levels and cost expectations
• Design and execute vendor strategies that balance speed, quality, and margin
• Own vendor-level economics, ensuring pricing, service levels, and quality expectations align with margin objectives and scalable growth.
• Lead vendor performance management efforts, including issue resolution, corrective action, and continuous improvement
• Partner cross functionally with operations, finance, compliance, and technology to support scalable execution
• Develop and refine vendor processes, tools, and documentation to support growth and operational clarity
• Identify gaps, risks, and improvement opportunities within the vendor ecosystem and take ownership of resolving them
• Spend meaningful time in the field with vendors and internal teams, including property walks, ride-alongs, training, and quality reviews to ensure standards are understood, executed, and continuously improved

Senior Asset Manager, CWCOT/REO

Senior Director – Field Services, Vendor Operations