Director, Account Development

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Director of Account Development overseeing client retention, revenue growth, and team leadership. Driving lead generation and strategic business initiatives in remote role.

Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesLead💰 $90,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee and coach Account Managers responsible for maintaining and growing client relationships across SMB and Mid-Market segments
Develop and implement structured engagement plans (MBRs/QBRs, adoption check-ins) to ensure alignment with client goals and drive long-term value
Partner with clients to understand and support their short and long-term initiatives
Ensure consistent forecasting of client activity and revenue at monthly, quarterly, and annual intervals
Review and ensure documentation of key meetings, action plans, and next steps in the CRM; hold team accountable for timely follow-through
Lead strategic upsell and cross-sell initiatives in collaboration with Operations and Sales teams
Serve as the executive point of escalation and lead discussions on client risk, satisfaction, and expansion opportunities
Work cross-functionally to resolve client issues, support RFP/RFI and due diligence processes, and ensure seamless execution of client-driven requests
Hire, train, and manage a high-performing team of Account Managers; drive a culture of accountability, collaboration, and client-centricity
Define and iterate on account segmentation models, coverage strategies, and engagement playbooks
Set performance expectations, develop KPIs, and conduct ongoing coaching to optimize individual and team outcomes
Foster team collaboration with Sales, Operations, and Leadership to ensure consistent client messaging and execution
Develop and execute lead generation strategies to drive pipeline growth and support Account Manager success
Build outreach campaigns, email cadences, and content that align with segmentation strategies and client profiles
Manage the creation and deployment of sales collateral, presentation decks, and other client-facing assets to support business development efforts
Monitor campaign performance, outreach engagement, and conversion data to refine messaging and improve results
Identify areas to scale demand generation efforts over time, with the goal of building a repeatable, metrics-driven growth engine
Collaborate cross-functionally with Legal, Compliance, and Executive Leadership to ensure all marketing content and outreach efforts meet regulatory, brand, and strategic requirements
Guide the development and execution of inside sales strategies to maximize account potential
Collaborate with Revenue, Compliance, and Operations leadership to ensure full lifecycle alignment across client success and delivery
Deliver presentations and proposals that reflect client goals, business value, and strategic partnership opportunities
Ensure consistent, high-quality communication with clients and internal stakeholders at all stages of the account journey
Own and track performance metrics related to revenue retention, account expansion, lead conversion, and client satisfaction

Requirements

What you’ll need

3+ years of experience in account management, client development, or inside sales
Proven success managing a large client base and driving revenue growth through cross-sell/upsell strategies
Experience in managing a pipeline and documenting pipeline activities
Exceptional verbal and written communication skills
Strong cold-calling and lead generation skills
Comfortable with daily call goals and weekly/monthly revenue targets
Ability to build and maintain strong relationships across all levels of an organization
Deep understanding of client needs with the ability to advocate effectively on their behalf
High energy, positive attitude, and a growth mindset
Strong organizational skills and attention to detail
Experience conducting structured MBRs/QBRs
Self-motivated, goal-oriented, and results-driven
Experience in a fast-paced, high-growth B2B environment
Familiarity with CRM systems and sales enablement tools

Benefits

Comp & perks

$10,000 in employer-sponsored life insurance
Health insurance
401(k) employer match
Flexible PTO policy
Travel-related expenses will be reimbursed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient developmentinside salescross-sell strategiesupsell strategiespipeline managementlead generationMBRsQBRssales collateral creation

Soft Skills

verbal communicationwritten communicationrelationship buildingorganizational skillsattention to detailself-motivatedgoal-orientedresults-drivenpositive attitudegrowth mindset