Ascertain

Senior Implementation & Engagement Manager

Ascertain

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $150,000 per year

Job Level

Senior

About the role

  • Own the Client Relationship: Serve as the primary client lead during implementation. Conduct stakeholder interviews, align on workflows, and maintain alignment with operational and executive stakeholders. Provide clear updates on progress, surface risks early, and ensure strong coordination through go live and early adoption.
  • Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.
  • Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies.
  • Collaborate with Commercial: Upsell and cross sell new products to established customers; and then develop a scalable customer-success framework (onboarding, training, support, upsell).
  • Develop a targeted customer-success framework and required materials (role-based meeting template)

Requirements

  • 5 to 7 years of experience in healthcare, including provider, payer, or healthcare technology environments
  • 4+ years of experience leading healthcare IT or SaaS implementations with direct ownership of delivery
  • Proven track record scaling complex, multi-stakeholder implementations and delivering quantifiable results.
  • Exposure to customer-support workflows and tools to bridge the gap between implementation and ongoing support.
  • Previous startup experience preferred.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementimplementationcustomer onboardingconfigurationtestingtrainingrisk mitigationKPI analysiscustomer-success frameworkSaaS
Soft Skills
client relationship managementstakeholder engagementcommunicationcollaborationproblem-solvingleadershiporganizational skillsadaptabilitystrategic thinkingcustomer focus