Ascensus

Director of Fraud Operations

Ascensus

full-time

Posted on:

Location Type: Hybrid

Location: Dresher • Massachusetts • Pennsylvania • United States

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Salary

💰 $150,000 - $200,000 per year

Job Level

Lead

About the role

  • Identify emerging fraud trends and drive proactive measures to mitigate risks.
  • Partner with senior leadership to align fraud strategies with business objectives, customer experience goals, and regulatory compliance.
  • Work closely across teams to embed fraud risk management into new features and processes.
  • Represent Fraud Operations in cross-functional initiatives, incident reviews, and crisis-response efforts.
  • Drive the implementation and adoption of fraud improvements with Product Teams.
  • Build and refine workflows for case management, decisioning, and escalations, ensuring efficient and high-quality outcomes.
  • Oversee vendor relationships and third-party fraud solutions; evaluate new tools, models, and technologies.
  • Collaborate to enhance fraud models, rules, machine learning systems, and monitoring.
  • Establish operational KPIs, dashboards, and reporting to monitor performance and guide decisions.
  • Ensure compliance with relevant regulations; partner with Legal, Compliance, InfoSec, and Service teams to maintain strong controls.
  • Lead internal and external audits related to fraud operations.
  • Implement best-in-class practices, automation, and process enhancements.

Requirements

  • 8–12+ years of experience in fraud prevention, risk management, or trust & safety—preferably within fintech, banking, e-commerce, payments.
  • Bachelor's degree in business, Finance, Criminology, Data Analytics, or related field; advanced degree a plus.
  • 5+ years of management experience leading operational/service teams
  • Strong understanding of fraud operations workflows, identity verification, transaction monitoring, dispute management, and investigation techniques.
  • Proficiency with fraud platforms, case management systems, rule engines, and/or machine learning-based detection tools.
  • Demonstrated ability to analyze complex data and develop actionable insights.
  • Excellent communication, stakeholder management, and executive-level presentation skills.
  • Experience scaling fraud operations in a high-growth environment.
  • Familiarity with regulatory frameworks such as KYC, AML, OFAC, Reg E, PSD2, or industry-specific requirements.
  • Background in loss forecasting, model governance, or fraud analytics.
Benefits
  • 401(k) match
  • Medical
  • Dental
  • Vision
  • Paid-Time-Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud preventionrisk managementidentity verificationtransaction monitoringdispute managementinvestigation techniquesdata analyticsfraud platformscase management systemsmachine learning
Soft Skills
communicationstakeholder managementexecutive-level presentationleadershipcollaborationanalytical skillsproblem-solvingstrategic alignmentprocess enhancementvendor management