Client Services Manager
Ascensus
full-time
Posted on:
Location Type: Hybrid
Location: Minnesota • Pennsylvania • United States
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About the role
- Motivate, lead and support team members to provide excellent customer service
- Participate in the hiring process by conducting interviews and evaluating candidates
- Provide team members with substantive, periodic feedback on performance
- Monitor service levels and telephone calls productivity
- Review and act upon daily production reports
- Plan and organize workflow to meet service commitments
- Produce weekly/monthly production reports
- Develop staffing strategies for appropriate allocation of resources
- Coordinate training and instruction of new associates
- Develop staff on industry knowledge and professional development
- Develop workflow alternatives that will streamline the production process
- Perform other duties and special projects as assigned
- Responsible for protecting and handling all confidential data held by Ascensus
Requirements
- Bachelors Degree required
- 3-5 years supervisor/managerial industry experience
- 7-10 years overall industry experience
- Proficiency with Microsoft Office
- Comprehensive knowledge of Ascensus record keeping system and retirement plans
- Excellent analytical and problem solving skills
- Ability to work well under pressure with multiple priorities and deadlines
- Superior Interpersonal Skills
- Superior Presentation Skills
- Superior Written and Oral Communication Skills
- Superior Conflict Resolution Skills
- Superior Project Management Skills
- Superior Coaching and Mentoring Skills
- Superior Time Management Skills.
Benefits
- Health insurance
- Retirement plans
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft OfficeAscensus record keeping systemretirement plansanalytical skillsproblem solving skillsproject management skillscoaching skillsmentoring skillstime management skills
Soft Skills
interpersonal skillspresentation skillswritten communication skillsoral communication skillsconflict resolution skillsability to work under pressureorganizational skillsleadership skillsteam motivation
Certifications
Bachelors Degree