Ascension Executive Recruitment

Analyst

• Monitor service and staffing levels in real time, ensuring that calls/contacts are being answered within established goals and expectations.
• Utilize workforce management application(s) and tools to monitor real-time contact volumes, service levels, wait times, adherence events, etc.
• Monitor staff adherence and collaborate with contact center operations leadership to identify areas of improvement for individual/team adherence and overall performance.
• Assist with maintaining the employee call-off line and attendance trackers.
• Inform operations leadership of unplanned call-offs and record events in tracker.
• Monitor daily staffing levels to anticipate any coverage issues.
• Provide intra-day and daily reports and summaries to the Workforce Manager and contact center leadership team.
• Partner with analysts to administer and communicate schedule changes, shift bid results, vacation bids, overtime and other contact center workload related tasks.
• Forecast workload and project staffing needs to ensure accurate and adequate support for business processes.

Real Time Analyst – RTA

Systems Engineer

• Perform department-specific duties and responsibilities in a training capacity.
• Provide research and administrative assistance for special projects as assigned.
• Present findings and make recommendations.
• Perform work assignments in support of departmental goals.
• Attend and participate in meetings at the invitation of leadership.
• Perform additional clerical duties as assigned.

Business Systems Analyst Intern

Business Operations

• Develops and implements national operations activities related to supplies and services
• Management of supplies, ongoing performance management, as well as optimizing services of logistics providers
• Develops dashboards, quarterly business reviews, and enhancement reviews for continuous improvement efforts
• Makes recommendations to process and use of technologies to Sterile Processing leadership based on analytics and field associate feedback
• Supports the onboarding of new customers (Supply Chain associates, Sterile Processing associates, Surgery and Service Line leaders and clinicians) onto all software systems
• Supports the processes and system (Point-of-use solution, instrument tracking and Ascension Studios developed tools) troubleshooting
• Supports national sterile processing, surgical leaders, operations leaders and service line leaders to develop and support growth strategies, as well as operational and savings targets

Manager, National Operations – Logistics, Business Systems

Cloud Engineer

• Designing, implementing, and maintaining security solutions across Oracle's cloud and Fusion applications
• Designing and implementing Role-Based Access Controls (RBAC) for Oracle Fusion Cloud applications and OCI
• Configuring and managing security features like Segregation of Duties (SOD) controls, encryption, and masking of sensitive data
• Defining, creating, and managing integrations with 3rd party tools and applications
• Supporting the governance team in administration and maintenance of Oracle Risk Management (RMC)
• Conducting security assessments of Oracle Cloud environments and applications
• Identifying and mitigating security risks and vulnerabilities
• Performing security audits and ensuring compliance with security policies and procedures
• Partnering with the ERP and Implementation team on system administration, access management, and security management tasks
• Providing technical support for security-related issues and collaborating with SOC
• Communicating security risks and recommendations to management and users

Cloud Infrastructure Security Analyst

Manager

• Oversees payer relationships, Joint Operating Committees, operational and utilization management meetings, and facilitates communication with payers.
• Manage and coordinate functions and/or resources associated with organizing, implementing and meeting goals/guidelines.
• Engage and manage escalations of payer issues.
• Participate in development and oversight of payer performance reporting and scorecards.
• Coordinate and manage relevant payer meetings to facilitate relationships and resolution of issues.
• Research and escalate emerging payer issues and drive problem resolution.
• Act as a liaison to resolve complex issues and payment challenges.
• Stay current on payer policies, regulatory changes, and reimbursement trends, and identify concerns for escalation process.
• Develop scorecards and reports to monitor payer performance.
• Participate with leadership teams to provide clarity to the scope of work.
• Communicate status of operations to management and associates.
• Develop presentation materials various levels of management discussions and payer meetings.
• Prepare and analyze departmental financial reports, financial analysis and budgetary reports.

Real Time Analyst – RTA

Business Systems Analyst Intern

Manager, National Operations – Logistics, Business Systems

Cloud Infrastructure Security Analyst

Manager, Payer Relations