Asbury Automotive Group

Manager

• Assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
• Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
• Actively promote good morale and good relationships among the dealership associates.
• Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
• Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
• Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
• Motivate the service advisors to provide consistent value for the dealership’s customer.
• Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
• Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
• Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
• Assist in forecasting goals and objectives for the department and strive to meet them
• Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service dept. meetings as directed
• Address and resolve customer concerns
• Assist in motivating, training and developing employees

Hybrid Service Drive Manager

Technician

• Do you have a passion for repairing cars, assisting with providing exceptional guest experiences, and being an innovator in the automotive industry?
• Understanding and completing routine repairs necessary for the repair of customer vehicles.
• Perform general repairs and diagnosis with some assistance.
• Perform all levels of diagnosis and repair on vehicles.
• Perform all levels of preventive/routine maintenance services.
• Document all work performed and recommended on assigned repair order.
• Maintain technician proficiency as specified by Asbury standards.
• Conduct road test to determine work needed and to confirm work was successfully completed when necessary and practical.
• Utilize product and technical training as assigned by the manufacturer and management.
• Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
• Take care to ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.

Hybrid Service Drive Manager

EV/Hybrid Technician, Diagnostic Specialist