Hybrid Service Drive Manager

Asbury Automotive Group

Assistant Service Manager assisting in overseeing the service department at an automotive dealership. Motivating staff, managing operations and ensuring customer satisfaction metrics are met.

Posted 7/29/2026full-timeAlbuquerque • New Mexico • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management skills in an Automotive Service Department, focusing on customer satisfaction, effective communication, and service sales. Proven ability to motivate and develop staff while ensuring high-quality service repairs and timely operations.

Highest-signal resume keywords

Automotive Service ManagementCustomer Satisfaction Index (CSI)Team ManagementService SalesCDK Automotive Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Automotive Service WritingService Department OperationsQuality ControlTime ManagementCustomer Service Training

Soft Skills

Verbal CommunicationWritten CommunicationMotivationInterpersonal Skills

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Warranty CampaignsRecallsService AdvisorsService TechniciansService Lane

About the role

Key responsibilities & impact

Assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
Actively promote good morale and good relationships among the dealership associates.
Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
Motivate the service advisors to provide consistent value for the dealership’s customer.
Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
Assist in forecasting goals and objectives for the department and strive to meet them
Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Attend manager meetings and conduct service dept. meetings as directed
Address and resolve customer concerns
Assist in motivating, training and developing employees

Requirements

What you’ll need

Strong verbal and written communication is required
Must be able to manage in a fast paced work environment
Must be able to manage a team, motivate and develop
Experience with CDK or other automotive software is a plus
Must have three plus years in an Automotive Service Department
Must have three plus years as an Automotive Service Writer/Assistant Service Manager
Must be at least eighteen years of age
Must have a valid Driver’s License
Must be able to pass pre-employment screening (background & drug test)

Benefits

Comp & perks

Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities