ASAPP

Customer Success Manager

• Serve as the primary point of contact for enterprise-level accounts, guiding customers through the entire post-implementation journey to maximize product adoption and ROI.
• Build strong C-level and executive relationships, championing customers' needs within ASAPP and acting as a bridge between product teams and customers.
• Collaborate with clients to define measurable success metrics, align on business goals, and ensure ASAPP’s AI solutions deliver value.
• Focus on customer retention and account growth; proactively identify opportunities to expand partnerships and drive additional value.
• Work closely with product, engineering, and support teams to identify and resolve challenges and provide actionable product feedback.
• Develop and execute strategic account plans aligning with customer objectives; monitor account health and implement risk mitigation strategies.
• Provide product training, best practices, and continuous enablement to empower customers to leverage ASAPP's solutions fully.

Product Manager

• Own successful execution of the Core ML Platform area.
• Drive adoption of ML Platform data tools across diverse roles and business groups.
• Engage with a broad customer base to capture and prioritize requirements.
• Partner with platform teams to advance a shared vision for ML/AI acceleration.
• Define and track success metrics (adoption, productivity, business outcomes).
• Anticipate risks and develop mitigation strategies to ensure product success.
• Conduct market and competitive analyses to inform product strategy.
• Communicate product progress and impact to executives and practitioners.
• Collaborate with sales and marketing to articulate product differentiation.
• Maintain and prioritize backlog to ensure focus on the highest-value work.

Director of Product

Marketing

• How We Work: Core Principles at ASAPP
• At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
• We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We’re a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you’re driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
• We’re actively looking for a Marketing Intern who brings energy, creativity, and precision to every task—someone who thrives in a fast-paced environment and wants to be at the center of storytelling, coordination, and amplification. This is not a coffee-run internship. You’ll work directly with the Director of Content & Design, and partner cross-functionally with product, engineering, security, sales, and GTM to bring our story to life. If you’re a self-starter who wants to learn by doing—and you’re ready to turn big ideas into shareable, measurable impact—let’s talk.

Customer Success Manager

Director of Product

Marketing Internship