Solutions Engineer
Lattice
Customer Success Manager
ASAPP
full-time
Posted on:
Origin: • 🇺🇸 United States • California, New York
Visit company websiteSalary
💰 $135,000 - $145,000 per year
Job Level
SeniorLead
About the role
- Serve as the primary point of contact for enterprise-level accounts, guiding customers through the entire post-implementation journey to maximize product adoption and ROI.
- Build strong C-level and executive relationships, championing customers' needs within ASAPP and acting as a bridge between product teams and customers.
- Collaborate with clients to define measurable success metrics, align on business goals, and ensure ASAPP’s AI solutions deliver value.
- Focus on customer retention and account growth; proactively identify opportunities to expand partnerships and drive additional value.
- Work closely with product, engineering, and support teams to identify and resolve challenges and provide actionable product feedback.
- Develop and execute strategic account plans aligning with customer objectives; monitor account health and implement risk mitigation strategies.
- Provide product training, best practices, and continuous enablement to empower customers to leverage ASAPP's solutions fully.
Requirements
- 8+ years of customer-facing experience in SaaS or AI
- Strong background in customer success, account management, consulting, or implementation
- Proven success managing complex enterprise accounts and developing long-term relationships
- Comfort with measuring outcomes and leveraging business intelligence tools
- Customer-centric mindset with problem-solving and proactive solutions
- Exceptional verbal and written communication skills; ability to influence across teams and levels
- Willingness to travel for in-person meetings with key clients
- Commitment to ASAPP’s core values of Ownership and Excellence
